Engagement Manager

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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👻 Ghost score 23%

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Mirantis

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Mirantis is a company that specializes in container management and cloud infrastructure solutions. It offers a range of products, including Mirantis Kubernetes Engine (MKE), Mirantis OpenStack for Kubernetes (MOSK), and Mirantis Container Cloud (MCC), which provide enterprise-level Kubernetes and container management platforms. Mirantis also develops tools for secure software supply chains, such as the Mirantis Container Runtime (MCR) and Mirantis Secure Registry (MSR). As an advocate for open source technologies, Mirantis supports various projects and provides resources like Lens Desktop, a popular Kubernetes IDE, and technical support for enterprises adopting cloud-native technologies. Their solutions cater to sectors such as public services, financial services, and broader SaaS and technology services industries.

📋 Description

• Own client success end to end from pre-sales scoping and solution design through contract, pilot, delivery, and acceptance • Serve as the primary client contact and senior Mirantis voice on engagements • Partner with sales, solution architects, and engineering to scope and estimate custom work, author statement-of-work delivery sections, and coordinate internal teams • Run multiple concurrent engagements or large multi-workstream programs • Translate client objectives into executable plans and maintain shared schedules and commitments • Maintain RAID logs, integrated plans and schedules, status reporting, and critical-path management • Manage technical delivery with Product Engineering, Customer Success, and Professional Services • Coordinate client infrastructure, dependencies, and prerequisites • Hold vendors and subcontractors accountable for timelines and quality • Manage commercial health, scope, change, scope creep, change orders, and financial performance • Identify risks, communicate them early, and drive mitigation plans • Report status to project teams, executives, and C-level leadership • Identify follow-on opportunities and work with Sales to develop additional work • Improve delivery processes and collateral • Mentor project managers

🎯 Requirements

• 10+ years in project or program management leading complex, client-facing solution implementations in a professional services, consulting, or technology vendor environment • Experience delivering enterprise infrastructure or cloud platform implementations • Experience running multi-party delivery across client teams, third-party vendors and subcontractors, and internal product and engineering organizations distributed across time zones • Pre-sales experience: scoping and estimating custom work, and authoring delivery sections of statements of work • Commercial ownership of engagements, including scope control, change orders, and financial accountability • Technical fluency sufficient to engage credibly with engineers and architects on tradeoffs, dependencies, and risk • Demonstrated ownership of client outcomes • Pragmatic, outcome-driven mindset • Bachelor's degree in a business or technical field, or equivalent experience • Willingness and ability to travel internationally, including to the United States • Ability to hold or obtain documentation required for international travel • Nice to have: PMP certification or similar • Nice to have: familiarity with Kubernetes, OpenStack, hybrid cloud concepts, AI concepts, data pipelines, LLMs, model lifecycle, data center environments, vendor/subcontractor relationships, and AI tools and agents

🏖️ Benefits

• Competitive compensation • Strong benefits • Stock options • Flexible working schedule • Remote / or hybrid work environment • Continuous growth opportunities • Global team and client exposure

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