Senior Customer Education Consultant

🔥 26 minutes ago

🇺🇸 United States – Remote

💵 $102k - $147k / year

⏰ Full Time

🟠 Senior

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Motive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🏗️ Construction

🍽️ Food & Beverage

Logistics • Construction • Food & Beverage

Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.

📋 Description

• Develop customized training plans for individual customer accounts through discovery and kickoff calls • Secure customer buy-in and formal approval for training plans • Facilitate virtual instructor-led training, onsite customer training, public webinars, and Train-the-Trainer programs • Coordinate with content production partners to prepare training materials • Conduct customer discovery sessions and define goals, personas, constraints, success metrics, and timelines • Design and execute Train-the-Trainer programs using the “see one, do one, teach one” methodology • Collaborate with Customer Education Specialists on tutorial videos, job aids, SCORM-compliant modules, and in-app guides • Apply instructional design principles to needs analysis, learning objectives, activities, and assessments • Manage projects and stakeholders throughout the content lifecycle • Analyze performance data and learner feedback to improve content and training approaches • Partner with cross-functional teams, subject matter experts, and enablement teams to maintain accurate, current, and cohesive customer education

🎯 Requirements

• Minimum of 3 years of hands-on instructional design experience, with significant experience developing and delivering customer-facing training in a SaaS environment • Experience facilitating virtual and/or classroom-based training sessions • Exceptional communication, presentation, and interpersonal skills • Ability to understand customers’ businesses, operating models, user roles, and goals and translate insights into tailored training plans • Discovery, critical thinking, stakeholder management, and solution-design skills • Understanding of adult learning principles and instructional design models such as ADDIE and SAM • Project management skills • Proficiency with eLearning and content authoring tools such as Articulate 360 and Captivate • Ability to write clear instructional copy, text, and A/V scripts • Excellent time management, organization, prioritization, and attention to detail • Fluency in French required • Spanish proficiency is an advantage • Willingness and ability to travel up to 40% • Applicant must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations

🏖️ Benefits

• Health, pharmacy, optical and dental care benefits • Paid time off • Sick time off • Short-term and long-term disability coverage • Life insurance • 401(k) contribution • Restricted stock units may be included in total compensation for certain roles • Some interviews or new-hire training sessions may be held in person at a global office

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