Software Systems Technical Support

🔥 53 minutes ago

🏈 Alabama, New York – Remote

🏈 Alabama – Remote 🗽 New York – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Diagnose, reproduce, and resolve technical issues related to application software, operating systems, and integrations • Monitor and manage inbound support requests through a ticketing system, prioritizing issues based on business impact and meeting SLAs • Support routine software deployments, patch installations, system configuration updates, and application testing • Isolate application bugs and collaborate with software engineers, QA teams, or third-party vendors for Tier 2/3 resolutions • Assist end-users with application access, configuration, account permissions, and feature guidance • Create and maintain internal knowledge base articles, troubleshooting guides, and standard operating procedures • Install, maintain, and troubleshoot software systems and applications • Serve as the technical bridge between end-users and development teams • Diagnose application errors, assist with software deployments, and maintain system documentation

🎯 Requirements

• Proficiency in Windows OS, Linux/Unix environments, or macOS depending on company stack • Basic to intermediate knowledge of SQL, including ability to write queries to inspect data, trace bugs, or verify reports • Foundational understanding of TCP/IP, DNS, APIs, REST protocols, and web application architecture • Experience using issue-tracking software such as Jira and log-analysis tools • Strong analytical capability to dissect complex technical behavior and identify root causes • Ability to explain complex technical issues clearly to non-technical stakeholders and write detailed technical notes for engineers • Ability to prioritize competing demands in a fast-paced environment • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience/certifications • 1–3 years of experience in technical support, application support, or IT system support roles • Preferred certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Fundamentals, or AWS Certified Cloud Practitioner

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • Travel under 10% • No relocation provided

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