Site Reliability Engineer II

🔥 11 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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NationsBenefits

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2022-04

Healthcare • Consulting • Logistics

NationsBenefits is a leading healthcare technology company that specializes in providing financial technology solutions and supplemental benefits management. The company offers a variety of services, including hearing care through NationsHearing, health and wellness products via NationsOTC, and meal delivery through NationsMarket. NationsBenefits also provides specialized services like emergency assistance, healthcare transportation, and personalized health guidance using artificial intelligence. Their proprietary platforms, including Benefits Pro™, facilitate member support, benefit configuration, and e-commerce transactions. NationsBenefits focuses on improving member outcomes, closing care gaps, and enhancing satisfaction through advanced analytics and custom programs.

📋 Description

• Serve as the first responder for production incidents by identifying, triaging, and resolving issues • Monitor and respond to alerts generated by Datadog and other monitoring platforms • Perform initial root cause analysis and escalate incidents according to defined SLAs • Communicate incident status and resolution updates to internal stakeholders • Partner with senior engineers to resolve complex production issues • Continuously monitor application health, infrastructure performance, and system availability • Configure and optimize monitoring dashboards and alert thresholds • Troubleshoot Kubernetes environments, including pod failures, deployment rollbacks, and log analysis • Support containerized applications running in Kubernetes and Docker environments • Participate in a weekday Follow-the-Sun production support model with global engineering teams • Participate in an on-call rotation for critical production systems as needed • Help maintain high availability and system uptime • Develop automation scripts and operational tools • Support CI/CD pipeline monitoring and deployment reliability • Contribute to self-healing solutions and automation initiatives to reduce manual operational tasks • Work closely with Software Engineers, DevSecOps, Infrastructure, and Platform teams • Recommend improvements to monitoring, tooling, and operational processes • Collaborate effectively with globally distributed engineering teams • Maintain accurate documentation for incidents, troubleshooting procedures, and post-incident reviews • Ensure operational processes align with HIPAA, PCI DSS, SOC 2, ISO 27001, and HITRUST standards

🎯 Requirements

• 3–5 years of experience in Site Reliability Engineering, DevOps, Infrastructure Engineering, or Production Support • Hands-on experience with production incident response, troubleshooting, and escalation • Experience with Datadog or similar monitoring and observability platforms • Strong experience with Kubernetes, including monitoring, troubleshooting, and workload management • Experience with Docker or other container technologies • Working knowledge of SQL, MySQL, or NoSQL databases • Ability to work effectively in high-volume, mission-critical production environments • Strong analytical, troubleshooting, and problem-solving skills • Excellent written and verbal communication skills • Willingness to work weekday shifts as part of a global Follow-the-Sun support model • Experience with cloud platforms such as Microsoft Azure, AWS, or Google Cloud Platform (GCP) • Familiarity with CI/CD pipelines and deployment automation • Experience with Helm Charts and Kubernetes deployments • Knowledge of ITIL principles and Agile methodologies • Experience supporting regulated environments such as healthcare or fintech • Scripting or programming experience in Python, PowerShell, Bash, Java, or C#

🏖️ Benefits

• Competitive compensation • Comprehensive benefits • Unlimited Paid Time Off (PTO) • Opportunities for career growth and professional development • Healthy work-life balance • Work with talented global engineering teams on challenging, high-impact projects

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