Senior Salesforce Service Cloud Solution Architect

🔥 2 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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Natus Medical Incorporated

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🔧 Hardware

🏭 Manufacturing

💰 $30.8M Post-IPO Equity - Natus Medical on 2006-08

Healthcare • Hardware • Manufacturing

Natus Medical Incorporated is a medical device company that develops, manufactures, and distributes diagnostic and monitoring products for healthcare providers. Its offerings focus on neurological and neonatal care as well as hearing and balance assessment, including devices and associated software used in hospitals, clinics, and specialty practices. Natus primarily sells equipment and solutions to healthcare organizations worldwide.

📋 Description

• Lead the design, governance, and delivery of enterprise Salesforce Service Cloud capabilities within the IT organization • Partner with IT leadership, business stakeholders, implementation partners, and onshore/offshore delivery teams to translate business needs into scalable Salesforce solutions • Perform requirements analysis, solution design, troubleshooting, root-cause analysis, implementation, production stabilization, and continuous improvement • Provide Service Cloud architecture expertise across Case Management, Knowledge, Assets, Entitlements, Digital Engagement, Omni-Channel, Salesforce Voice/CTI, service routing, and customer service operations • Participate in hands-on Salesforce development and configuration, including Salesforce Flow, Apex, Lightning Web Components, validation rules, security configuration, and Service Cloud functionality • Own enhancements from requirements through design, development, testing, deployment, and post-production validation • Establish and enforce Salesforce architecture and development standards • Review and approve technical designs and code changes for major Salesforce enhancements • Evaluate Salesforce org consolidation, Agentforce, modernization, and transformation opportunities • Advise IT and business leadership on architecture decisions, risks, dependencies, tradeoffs, and recommendations • Lead architecture, design, development, and support of Salesforce integrations with Oracle E-Business Suite R12 and other enterprise applications • Design and implement real-time and batch integrations with Salesforce, Oracle EBS, and MuleSoft teams • Lead troubleshooting and root-cause analysis for complex issues spanning Salesforce and integrations • Guide enterprise data migration, data governance, and data quality considerations • Support CTI and contact center integration architectures, including telephony platforms and AWS-based technologies such as Amazon Connect • Ensure Salesforce designs align with enterprise architecture, security, compliance, and operational support standards

🎯 Requirements

• A bachelor’s degree in information technology, computer science, business systems, or a related field is preferred, or equivalent professional experience • 8+ years of Salesforce experience, including at least 3+ years serving as a Solution Architect or Lead Architect • Deep experience designing, implementing, enhancing, and supporting Salesforce Service Cloud in complex enterprise environments • Strong hands-on experience with Case Management, Knowledge, Assets, Entitlements, Omni-Channel, Digital Engagement, Salesforce Flow, Apex, Lightning Web Components, security, and sharing models • Demonstrated ability to own Salesforce enhancements through the complete lifecycle, including requirements, solution design, hands-on development/configuration, testing, deployment, production validation, and post-release support • Experience integrating Salesforce with Oracle E-Business Suite R12 or another enterprise ERP • Experience with multi-cloud Salesforce architecture, including dependencies across Service Cloud, Sales Cloud, Revenue Cloud (RCA)/CPQ, customer data, products, assets, orders and related business processes • Experience integrating Salesforce with telephony/CTI systems; Amazon Connect experience is a plus • Proven experience consolidating and merging Salesforce orgs • Experience gathering requirements and writing user stories in Agile environments • Strong client-facing communication, stakeholder management, workshop facilitation, problem-solving, and strategy skills • Salesforce Service Cloud Certification required • Salesforce Certified Platform Developer certification preferred • Salesforce Service Cloud Consultant Certification preferred • Salesforce Application Architect Certification preferred • Salesforce System Architect Certification preferred • Salesforce Certified Technical Architect (CTA) strongly preferred

🏖️ Benefits

• Minimal to moderate domestic travel may be required based on project needs, workshops, or business stakeholder engagement