AI Platform Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏗️ Platform Engineer

👻 Ghost score 10%

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Design, build, deploy, and maintain scalable platform capabilities for enterprise AI, machine learning, LLM, RAG, and agentic AI applications • Create reusable reference architectures, infrastructure patterns, deployment templates, integration components, and engineering standards • Build secure integrations with Anthropic API, Claude models, enterprise data, APIs, workflow systems, and authorized tools • Establish CI/CD, LLMOps, MLOps, versioning, testing, release management, rollback, monitoring, and lifecycle-management practices • Support production AI services through incident response, troubleshooting, root-cause analysis, capacity planning, and service-level monitoring • Design and manage cloud infrastructure across AWS, Microsoft Azure, Google Cloud Platform, or client-approved environments • Implement containerized deployments, infrastructure as code, identity and access controls, security, privacy, compliance, disaster recovery, and business continuity • Build secure data-ingestion, transformation, indexing, retrieval, RAG, vector-search, and enterprise-data integration pipelines • Implement responsible-AI safeguards, observability, tracing, output validation, human-in-the-loop workflows, auditability, and governance controls • Build integrations between AI platforms, ServiceNow, enterprise APIs, identity providers, workflow tools, and line-of-business systems • Collaborate with AI Architects, Forward Deployed AI Engineers, data engineers, ServiceNow teams, product engineering, and client stakeholders • Provide technical guidance, contribute to playbooks and documentation, participate in architecture reviews, demos, technical discovery, and customer workshops • Deliver reusable platform components, reference architectures, and playbooks for the NewRocket Intelligence Platform, Data Intelligence Platform, and Agent Pack ecosystem

🎯 Requirements

• 5+ years of experience in platform engineering, cloud engineering, DevOps, software engineering, data engineering, systems integration, or related technical roles • Hands-on experience designing and deploying cloud-native applications and services on AWS, Microsoft Azure, and/or Google Cloud Platform • Strong experience with CI/CD, Git-based workflows, automated testing, infrastructure as code, and production release processes • Experience with Docker, Kubernetes, serverless services, or comparable cloud-native platforms • Proficiency in Python, JavaScript/TypeScript, Java, Go, Bash, or similar programming and scripting languages • Experience designing and consuming REST APIs and implementing authentication and authorization patterns • Hands-on experience with LLM-powered applications, generative AI services, AI/ML platforms, RAG systems, or AI workflow automation • Familiarity with prompt and context engineering, token management, embeddings, vector search, RAG, structured outputs, tool use/function calling, evaluations, and model monitoring • Experience with logging, metrics, tracing, alerting, and incident management • Strong knowledge of cloud security, identity and access management, secrets management, network security, and secure software-development practices • Experience with relational databases, NoSQL databases, data warehouses, object storage, search platforms, or vector databases • Strong problem-solving, troubleshooting, communication, and documentation skills • Ability to work effectively in a fast-paced, collaborative, customer-oriented environment • Bachelor’s degree in Computer Science, Engineering, Information Systems, Data Science, or related technical discipline; equivalent relevant professional experience will be considered • Relevant certifications are a plus

🏖️ Benefits

• Diverse and inclusive workplace • Equal opportunity and affirmative action employer • Disability accommodations available