Administrative Support Specialist

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NexRep, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

NexRep, LLC is a human-focused contact center solutions company that empowers a high-quality, high-performing virtual workforce. By providing work-at-home agents with state-of-the-art tools and technologies, NexRep enables them to deliver exceptional customer experiences across various communication channels. The company's mission is to create a socially responsible enterprise that engages and empowers agents, allowing for flexibility and a fulfilling work-life balance while consistently delivering superior results for clients.

📋 Description

• Provision and credential new agents by completing onboarding requirements, system access requests, and account setup activities • Offboard agents by removing system access, updating records, and completing separation processes • Assist agents with technical support needs, including login issues, account access concerns, and basic troubleshooting • Maintain accurate agent rosters and workforce records across multiple systems • Generate, update, and distribute reports for operational and business needs • Track training and course completion requirements and follow up to ensure compliance • Communicate with clients, leadership, and internal departments to resolve issues and provide timely updates • Coordinate with cross-functional teams on onboarding, support, and offboarding processes • Maintain confidentiality of sensitive information and adhere to company policies and procedures • Perform additional administrative duties and special projects as assigned

🎯 Requirements

• High school diploma or equivalent required • Previous administrative, workforce management, customer support, or related experience preferred • Experience supporting remote teams or contractor workforces preferred • Proficiency in Microsoft Office Suite, especially Microsoft Excel • Strong organizational and time management skills with exceptional attention to detail • Ability to multitask and manage competing priorities • Excellent written and verbal communication skills • Ability to build and maintain positive interdepartmental relationships • Professional demeanor and customer-focused approach • Strong problem-solving and analytical skills • Ability to work independently and collaboratively within a team environment • Ability to handle confidential information with discretion and professionalism • Evening and weekend hours may be required periodically

🏖️ Benefits

• Fully remote work arrangement • Business hours generally Monday through Friday • No anticipated travel