Server Tech Services Engineer II

🔥 26 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $76.1k - $136.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Report to and work closely with the cSTS team lead during critical maintenance projects • Collaborate with Network Infrastructure and Site Reliability Engineering teams to assess issues and initiate swift workflows • Diagnose high-level hardware and network issues across Akamai's global infrastructure • Facilitate server repairs with ISP and Field Engineers • Coordinate the return of Akamai equipment to warehouses or vendors • Monitor hardware failure patterns and proactively report trends to Hardware Engineering and vendors • Lead complex technical escalations • Mentor junior engineers • Drive operational excellence • Ensure optimal performance of Akamai's Content Delivery Network and Internet Security products

🎯 Requirements

• 5 years of relevant experience • Bachelor's degree in technology, a related field, or equivalent professional experience • Experience with fault diagnosis in network and server hardware technologies, including drives, RAM, motherboards, and RAID • Expert knowledge of Layer 1 and Layer 2 troubleshooting • Knowledge of the OSI Model • Proficiency with Unix/Linux CLI • Experience with data center technologies and infrastructure environment management • Solid analytical skills to gather information systematically and resolve complex technical issues • Ability to maintain working relationships with internal teams, third-party service providers, and external vendors

🏖️ Benefits

• Annual bonus or incentives • Equity awards • Employee Stock Purchase Plan (ESPP) • Healthcare • 401K savings plan • Company holidays • Vacation in the form of PTO • Sick time • Parental leave • Employee assistance program • Mental and financial wellness support • Flexible work arrangements through FlexBase: at home, in an office, or a combination of both

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