Office Manager – Plumbing & HVAC

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🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $1.6k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Administrative Assistant

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 32 days.

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Offshore Launch

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

Offshore Launch is a company that provides AI-powered virtual assistant services to help businesses offload administrative tasks and streamline their operations. By leveraging global talent, Offshore Launch offers significant cost savings, operational efficiencies, and fosters a productive work environment where local teams can focus on high-impact work. Their unique approach includes embedding experienced career professionals into client teams, coupled with ongoing training and AI tools to enhance performance.

📋 Description

• Answer incoming calls and book service calls, emergencies and estimates • Offer financing and membership options when appropriate • Schedule and dispatch technician jobs in Housecall Pro, including same-day and emergency calls • Keep customers updated on technician arrival times • Follow up on every open estimate until won or declined • Send invoices promptly and follow up on receivables • Maintain accurate Housecall Pro data, including job details, technician time, material costs, receipts, job photos, lead-source tags and price catalog updates • Ensure technicians use the app correctly • Track and coordinate permits, certificates of insurance and town requirements • Coordinate with the bookkeeper, marketing agency and payroll provider • Report to the owner on calls, bookings, estimate pipeline, completed jobs and receivables • Follow and update office SOPs • Train and supervise future office staff using SOPs

🎯 Requirements

• 2 or more years in office management, dispatch, customer service or operations coordination, ideally in plumbing, HVAC or other home services • Hands-on experience with Housecall Pro, or with ServiceTitan, Jobber, FieldPulse or a similar platform • Experience dispatching a team of several technicians, including same-day and emergency calls • Excellent spoken English and a confident, warm phone presence • Strong follow-up habit for estimates and invoices • Ability to juggle phones, schedules and follow-ups simultaneously • Comfort working independently for a busy owner • Availability to work US Eastern business hours, full-time

🏖️ Benefits

• Guaranteed annual bonus of one month's salary • Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores • Comprehensive health benefits, including dependents: health, life, vision and dental insurance • 16 days PTO • Career growth and career pathways • Transparent bonus and raise opportunities • Remote work environment • Work/life balance emphasis

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