Sales Development Representative

🕒 May 1

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Omilia - Conversational Intelligence

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🤖 Artificial Intelligence

🛍️ eCommerce

Artificial Intelligence • eCommerce • Customer Service

Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.

📋 Description

• The Sales Development Representative (SDR) is responsible for New Lead Prospecting and Opportunity Generation. The role serves as the front line of Omilia’s revenue engine, focusing on generating Sales Qualified Opportunities (SQOs) through outbound prospecting, inbound lead qualification, and a comprehensive understanding of how Omilia’s Cloud Platform (OCP) boosts business improvements. • **Accountabilities** • - Owns outbound prospecting activity and inbound lead response within the assigned territory. • - Accountable for securing a quota of at least three (3) Sales Qualified Opportunities (SQOs) per month once fully ramped. • - Responsible for accurate CRM activity logging and pipeline attribution in Salesforce.com, including comprehensive and up-to-date client information. • - Acts as the first point of contact for prospective Omilia clients, responsible for making a compelling first impression. • - Responsible for responding to new opportunities and partner inquiries within 48 hours. • **Key Responsibilities** • - Generate qualified sales leads through a mixture of outbound cold calling, social media interactions, and emailing. • - Qualify opportunities based upon the MEDDPPIC framework (Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Identify Pain, and Champion). • - Schedule discovery calls and product demos for the North American Account Executives. • - Support and demo Omilia's platform to both new and existing customers. • - Manage a personal book of accounts and set the strategy for effective book management.Coordinate with Sales and Marketing teams to manage inbound Marketing Qualified Leads (MQLs) and properly disposition them. • - Provide constructive feedback on how to improve SDR role effectiveness to SDR Managers and Sales Enablement. • - Facilitate the implementation of new tools and outreach insights to improve internal processes. • - Continue assisting in resolving customer issues after an order is accepted until a full transition is made to the Services Organization.

🎯 Requirements

• **Technical / Professional Skills** • - 0-2 years of experience in an SDR, BDR, or outbound sales role. • - Proficiency in Salesforce.com and familiarity with sales engagement platforms. • - Ability to identify and build relationships with key stakeholders, including executive, financial, and technical decision-makers. • - Understanding of Omilia's product offerings and how to apply them to prospect requirements. • **Soft / Behavioural Skills** • - High energy, resilient, and motivated by achieving and exceeding monthly quotas. • - Strong written and verbal communication skills to represent Omilia's products and services. • - Organized and disciplined in managing daily activity and outreach sequences. • **Formal Requirements** • - Bachelor's degree in Business, Communications, or a related field. • - Mandatory to be fluent in English, Spanish and Portuguese. • - Ability to travel up to 5% of the time, including overnight travel. • - Adherence to the 90-day Participant Ramp Up grace period before monthly quota requirements begin. • - Strict adherence to the Anti-Bribery and Corruption (ABAC) Policy. • **Omilia Note** • - Contribute actively and effectively as an integrated team member. • - Act as an Omilia ambassador in all interactions.

🏖️ Benefits

• - Fixed compensation; • - Long-term employment with the working days vacation; • - Development in professional growth (courses, training, etc); • - Being part of successful cutting-edge technology products that are making a global impact in the service industry; • - Proficient and fun-to-work-with colleagues; • - Apple gear**** • *Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.*