Payroll Specialist

🔥 8 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧾 Payroll

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OneSource Virtual

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series B on 2015-06

Consulting • Healthcare • Logistics

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Provide full end-to-end payroll processing support for Managed Payroll customers • Manage multiple customers with various deadlines in a fast-paced work environment • Support specific managed customers and OSV customers across all service levels as needed • Act as named Specialist for Managed Payroll and Payroll Administrative customers • Manage and respond to cases daily to meet service level agreements and client satisfaction goals • Respond to internal escalated cases from payroll teams and stakeholders • Resolve customer issues, handle escalations, perform and document Root Cause Analysis, and implement remedial procedures • Lead weekly, monthly, and quarterly client calls • Participate in new client transition and service-area calls, including tax • Configure basic to medium-complex Workday pay components, deductions, and run categories • Support the year-end process and assist with special projects • Troubleshoot quarter-end and year-end audit reports and make recommendations • Meet quality and production metrics and scorecards • Maintain payroll services support documentation • Collaborate with peers and customer teams to support customers and resolve requests

🎯 Requirements

• Must be able to work 8:00 am - 5:00 pm PST • 3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting • 3+ years Customer Experience, or proven skills to operate at this experience level • Advanced Proficiency with Microsoft Word and Excel • Strong understanding of Payroll Taxes, intermediate Payroll configuration, and Payroll Compliance • Multi-Jurisdiction tax, Payroll Year End, and W-2 Support and Adjustments experience • Strong written and verbal communication skills • Experience in a team environment and willingness to work towards improvements, open to new ideas and procedures • Associate's degree preferred • Preferred experience in an outsourcing environment involving payroll or tax, Workday, and Salesforce programs

🏖️ Benefits

• Values-based culture • Upward mobility • Professional development opportunities • Opportunities to learn and share ideas • Creative collaboration opportunities

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