Account Director

Job not on LinkedIn

🔥 0 minutes ago

🏄 California, Florida, +5 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Opus Training

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🍽️ Food & Beverage

🏨 Hospitality

💼 Consulting

Food & Beverage • Hospitality • Consulting

Opus Training is a platform designed to create and deliver on-the-job training tailored for frontline employees in industries such as hospitality and restaurants. It emphasizes mobile, media-rich, and multilingual training solutions that simplify the training process while enhancing employee skills quickly and effectively. Opus Training provides advanced Learning Management System (LMS) capabilities, promoting compliance training, role certification, and micro-learning techniques, ultimately aiming to boost employee satisfaction and efficiency across various business operations.

📋 Description

• Own the post-sale relationship and outcomes for assigned enterprise accounts and pilots • Ensure successful onboarding and implementation with Customer Success and Product Specialists • Serve as executive sponsor and maintain senior stakeholder alignment • Build relationships with executive sponsors, operational leaders, administrators, managers, and other stakeholders • Own outcome-driven pilots and conversion to multi-location rollouts • Partner with Enterprise Sales Directors and Product Specialists on onboarding and rollout motions • Guide customers through core workflows and drive time-to-value • Coordinate follow-through across Product, Support, Engineering, and Sales • Define and track enterprise success criteria and measurable outcomes • Lead executive-ready business reviews and set next-quarter priorities • Manage account risk, stakeholder dynamics, escalations, health, usage data, and engagement • Own renewal strategy, execution, timelines, close plans, and risk mitigation • Identify and drive expansion opportunities from discovery through close • Partner with Sales on pricing, terms, and strategic deal strategy • Maintain CRM (Attio) hygiene and accurate renewal and pipeline information • Share enterprise learnings and improve Customer Success processes, playbooks, and customer experience • Build repeatable playbooks, templates, workflows, and customer-facing materials • Surface customer insights for Product, Engineering, Marketing, and Sales • Collaborate with Enterprise Sales on pre-sales handoffs and account strategies • Collaborate with Marketing to showcase solution value and support new business • Represent Opus onsite and/or at events as needed

🎯 Requirements

• 5+ years in B2B SaaS Customer Success, Implementation, Strategic Account Management, Enterprise Account Management, or a similar customer-facing role • Experience owning relationships with complex, multi-stakeholder enterprise customers • Experience managing renewals, mitigating churn risk, and identifying expansion opportunities • Experience working with multi-unit restaurant, hospitality, retail, fitness, or other frontline-heavy organizations • Strong written communication and executive-level verbal communication skills • Highly organized, detail-oriented, collaborative, and comfortable managing multiple high-value accounts at once • Comfortable partnering with Sales on account strategy and solutioning for complex deals • High proficiency using AI tools to improve productivity and decision quality • Familiarity with CRM and customer engagement platforms such as Attio, Intercom, Notion, or similar tools is a plus • Must successfully complete a background check prior to employment • Must be based in NY, NJ, PA, FL, NC, IN, TX, or CA

🏖️ Benefits

• 4 weeks paid time off • 14 weeks paid parental leave • Full Medical, Dental, and Vision • FSA and Commuter benefits • Yearly wellness stipend • Mobile phone stipend