Senior Account Director – In-Account Growth

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $115k - $160k / year

⏰ Full Time

🟠 Senior

🧑‍💼 Account Executive

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Phase2

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Phase2 is a digital experience agency focused on advancing the human experience in the healthcare sector. The company specializes in creating connected digital experiences to improve health services and patient care. They work with major healthcare clients like AdventHealth, Ochsner Health, and Johnson & Johnson to power digital experiences that promote whole-person health, healthcare on the go, and more. Phase2 provides expertise in digital experience strategy, content management, and healthcare technology. Their efforts aim to transform digital front doors and enhance security, access, and the overall patient experience in the healthcare landscape.

📋 Description

• Own relationships and in-account growth for a portfolio of existing and newly signed clients • Build and close $7M+ in the first 12 months by expanding into departments, business units, and service lines • Identify clients' next problems and build the business case for solving them • Run the full sales cycle: discovery, qualification, solution shaping, proposal, negotiation, and close • Price engagements around outcomes and impact • Maintain an accurate Salesforce pipeline and forecast • Collaborate with solution architects, strategists, and delivery leads to scope ambitious, realistic, and profitable work • Price custom engagements, including outcome-based and roadmap-driven models • Write and present proposals and SOWs • Handle procurement, legal, security reviews, and compliance questions • Build relationships across the C-suite and marketing and technology teams • Translate AI, data, and platform capabilities into business outcomes • Lead account relationship calls and support active project teams • Monitor client health, identify issues early, and uncover new opportunities • Own escalations and bring clients and internal teams toward strong outcomes • Make client wins visible internally and help marketing develop case studies • Co-sell with platform and technology partners at the executive level • Speak at industry events, conferences, and panels on AI and digital transformation • Report to the SVP, Account Management

🎯 Requirements

• 10+ years selling and growing accounts at a technical or product-focused agency, systems integrator, or technology consultancy • Proven track record of leading client portfolios worth $7M+ a year and growing them by expanding into new areas of the business • Experience scoping and pricing custom engagements with delivery teams, including SOWs, retainers, or outcome-based models • Fluency in DXPs and CMS platforms, cloud, data platforms, integrations, and enterprise AI systems and governance • Ability to translate technical solutions into clear business terms • Comfort selling to both marketing and technology leaders • Experience influencing senior executives through insight, clear writing, and sound negotiation • Ability to use AI as an accelerator for account research, points of view, and proposal development • Experience selling work delivered by a team • Willingness and ability to travel to client sites, Phase2 gatherings, and events as needed, typically up to 25% • Preferred: experience selling AI, data, or platform modernization work into production • Preferred: experience in regulated industries such as healthcare, life sciences, pharma, financial services, or government • Preferred: knowledge of HIPAA, FDA, privacy, and security reviews • Preferred: hands-on experience with Drupal, Optimizely, Adobe Experience Manager, Sitecore, similar DXPs, Epic, or EHR integration • Preferred: experience navigating legacy systems, organizational resistance, and competing priorities • Preferred: ability to create urgency and explain why clients need to act now • Preferred: visible point of view on AI or digital transformation through speaking, writing, or panels • Preferred: experience co-selling with platform or cloud partners

🏖️ Benefits

• Comprehensive benefits: medical, dental, vision, life and AD&D insurance, disability coverage, and supplemental benefit options • Wellness program with rewards for participation • 401(k) with 3% employer contribution, no match required, 100% vested after 90 days • 16 vacation days, 4 personal days, and 1 volunteer day to start, increasing with tenure • Up to 12 weeks fully paid parental leave for birthing parents and up to 6 weeks fully paid bonding leave, based on tenure, including adoption and foster placement • Option to extend parental leave through unpaid leave • $500 home office stipend • Fully remote work with a remote-first team and flexible culture • Uncapped commission: $50,000–$80,000 a year at 100% of quota

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