Senior Director, HR Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $200k - $230k / year

⏰ Full Time

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Pindrop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Pindrop is a leader in voice authentication and fraud detection, offering innovative solutions to enhance the security of voice communications. The company uses advanced technologies such as liveness detection, behavioral analysis, and voice biometrics to combat threats like deepfakes and spoofing in various sectors including banking, finance, insurance, and retail. Pindrop integrates with platforms like Five9 to provide multifactor authentication, ensuring both the protection of sensitive information and a seamless user experience. With a focus on securing call centers and smart devices, Pindrop helps businesses prevent fraud and improve customer interactions by leveraging cutting-edge audio, voice, and AI technologies. Their solutions are trusted by some of the largest financial institutions and insurance companies around the world.

📋 Description

• Lead the design, documentation, maintenance, and scalability of HR Operations SOPs and process infrastructure • Identify workflow inefficiencies, reduce manual work, eliminate error risk, and automate HR processes • Partner with Finance on payroll data, headcount reporting, benefits costs, and financial planning support • Partner with Legal on employment matters, immigration filings, compliance questions, and HR-related risk • Collaborate with IT and Security on system access, data governance, and HR systems security • Support HRBP teams and serve as the subject matter expert for customer and investor due diligence • Own UKG Ready optimization, including configuration, workflows, integrations, self-service, data integrity, training, and reporting dashboards • Oversee domestic and international payroll and manage merit, incentive, bonus, and market benchmarking operations • Own domestic and international benefits, renewals, vendor negotiations, cost modeling, 401k administration, and audits • Oversee state and federal HR compliance, immigration programs, customer compliance audits, benefits audits, and compliance training • Direct pre-employment operations and onboarding governance • Lead, develop, and grow the HR Operations team • Deliver outcomes including UKG optimization within 6 months, SOP documentation within 120 days, timely immigration cases, 95%+ compliance training completion, and improved payroll accuracy

🎯 Requirements

• 7+ years of progressive HR Operations experience • At least 5 years in a senior leadership role at a scaling technology company • Deep, hands-on HRIS expertise; UKG Ready experience strongly preferred • Experience implementing, configuring, and optimizing an HRIS • Proven ownership of payroll, multi-state compliance, benefits administration, international benefits programs, and 401k plan administration • Direct experience managing immigration programs including H-1B and green card sponsorships with outside counsel • Experience managing external audits, including 401k audits, customer compliance audits (SOC 2, ISO, or equivalent), and state/federal regulatory filings • Experience designing compliance training programs • Experience partnering with Finance, Legal, and IT • Strong SOPs documentation discipline • Experience at a company scaling for growth strongly preferred • Familiarity with AI-enabled HR tools and automation strongly preferred • Experience designing total rewards communication strategies strongly preferred • PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred but not required

🏖️ Benefits

• Medical, dental, vision, 401k, life, disability, and ancillary benefits • Domestic and international benefits programs • Total rewards communication and compensation and benefits transparency • Employee immigration support, including H-1B, L-1, and green card sponsorship processes • Company-wide compliance training • AI-enabled HR tools and automations • Global team and diverse, inclusive work environment • Equal opportunity employer