Senior Implementation Manager

🔥 12 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $120k - $140k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pivotal Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre seed on 2024-01

Healthcare • Consulting • Logistics

Pivotal Health is a healthcare technology company that provides the industry’s only full-service Independent Dispute Resolution (IDR) platform, combining software, data, and white-glove services to help providers secure fair reimbursement from payers. Their scalable, integrated SaaS platform automates IDR workflows, connects with major revenue cycle management systems, and manages eligibility, submissions, and appeals on behalf of provider organizations. Pivotal Health serves hospitals and specialty practices with a results-driven, outcome-aligned business model (paid after client success) and emphasizes transparency, high client retention, and measurable revenue recovery.

📋 Description

• Own client implementations end-to-end from Sales handoff through kickoff, SFTP and claims data setup, configuration, launch readiness, go-live, and handoff to Client Success • Independently manage project plans, timelines, dependencies, and launch readiness • Configure SFTP access and client settings, confirm claims file receipt, and perform initial file validation • Partner with Engineering on pipeline enablement, ingestion failures, and advanced troubleshooting • Manage physician group implementations and complex health system rollouts • Run kickoffs, working sessions, status updates, and client communications • Set time-to-value timelines and address blockers before they affect launch schedules • Coordinate training and readiness checks and document configuration, data requirements, open items, and key contacts • Partner with Product, Engineering, Sales, and Client Success to resolve dependencies • Identify recurring issues, recommend process improvements, update documentation, and implement agreed changes • Partner with the Implementation Lead on complex health system implementation approaches and independently manage day-to-day delivery • Help automate manual implementation processes

🎯 Requirements

• 4+ years of experience in implementation, onboarding, solutions delivery, or project management with direct ownership of client engagements • Experience working in a startup or similarly fast-paced environment, with comfort adapting to evolving processes and priorities • Hands-on experience with SFTP file transfers, implementation configuration, and initial data or file validation • Demonstrated ability to independently manage multiple implementations, lead client calls, anticipate issues, and drive follow-through • Clear, professional communication and sound judgment when managing client expectations, coordinating stakeholders, and escalating risks • Enthusiasm for an individual contributor role on an early-stage team • Experience implementing technology or operational solutions for healthcare clients • Health system implementations involving IT, revenue cycle, and finance stakeholders • Experience working with provider organizations or revenue cycle partners • EHR integrations (e.g., Epic) and technical discussions with engineering teams • Familiarity with 835/837 claims data formats or healthcare reimbursement workflows • Experience improving implementation documentation, templates, or workflows, including contributing to automation initiatives • Proficiency with Asana, HubSpot, Metabase, BigQuery, SQL, or AI productivity tools • Must be authorized to work in the United States without current or future employer sponsorship

🏖️ Benefits

• Competitive compensation, including equity • Full health, dental, and vision coverage • Retirement savings plan through 401(k) • Flexible time off • Opportunities for company-wide connection and events • Remote work arrangement