Technical Solutions Engineer

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Polygon Labs

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📱 Media

Consulting • Marketing • Media

Polygon Labs is a creative services and software solutions studio specializing in data and content visualization for the media industry. The company has been involved in various high-profile projects, such as Univision's Destino 2020 Elections AR Graphics, Cheddar TV's interactive US Elections storytelling, and automated weather graphics for RT America. As a part of disguise. one, they work on delivering engaging experiences and support for clients like CNN, Verizon Media, and Engadget. Their focus is on producing interactive and innovative media content.

📋 Description

• Own the accuracy, completeness, clarity, and currency of Polygon’s API and integration documentation • Build quickstarts, sample code, and reference architectures enabling independent developer integrations • Serve as the primary technical resource in sales conversations and partner integrations • Lead signed partners through requirements intake, provisioning after KYB and KYC approval, sandbox testing, webhook configuration, and go-live validation • Develop expertise across ramps, bank rails, wallets, accounts, custodial and non-custodial flows, virtual accounts, deposit addresses, cross-chain movement, and webhooks • Build sample applications and demo environments for Business Development and Sales • Identify API and integration experience gaps and provide prioritized recommendations to Product and Engineering • Use AI and internal tooling to streamline onboarding, provisioning, and frontline support • Report to the VP, Account Management & Support

🎯 Requirements

• Hands-on experience with US payments, including ACH, RTP, wire transfers, card networks, or equivalent rails, and a working understanding of settlement and reconciliation • Experience leading customer API integrations from kickoff to production at a payments, fintech, or financial infrastructure company, or owning API documentation, SDKs, or developer support at an API-first payments company • Strong API and troubleshooting skills, including reading logs, debugging webhooks, and reasoning through authentication and retry behavior • Experience with tools such as Postman, Bruno, or Datadog • Excellent technical writing ability for documenting complex systems clearly for external developers • Regular use of AI tools to build, document, and automate work • Comfort operating in a fast-moving environment where the platform and documentation are actively evolving • Preferred: experience with stablecoins or digital assets, particularly wallets and onchain settlement • Preferred: experience at an early-stage company building processes or programs from the ground up • Preferred: enough coding ability to build demo applications • Preferred: experience with documentation platforms such as Mintlify • Preferred: familiarity with KYB and KYC tooling