Staff Product Support Engineer

🔥 0 minutes ago

⛰️ Colorado, Texas, +2 more states – Remote

⛰️ Colorado – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $101.6k - $214k / year

⏰ Full Time

🔴 Lead

📞 Support Engineer

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Proofpoint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🔒 Cybersecurity

🏢 Enterprise

🔐 Security

💰 $28M Series F on 2008-02

Cybersecurity • Enterprise • Security

Proofpoint is a company that specializes in cybersecurity solutions, particularly focused on protecting enterprise users from targeted phishing emails and other threats. Their Targeted Attack Protection (TAP) product is designed to provide advanced threat security by checking the safety of websites linked in emails. If a site is deemed safe, users are redirected to the original web destination; if not, access is blocked to prevent exposure to malware. Proofpoint ensures secure email communications within organizations.

📋 Description

• Responding to technical support ticket and providing remote support to customers • Working with customers to find diagnose and resolve technical issues within specific response guidelines. • Manage product escalations, function as a liaison between customers, and various levels of product engineering. • Installing/Upgrading software related to this product area. • Diagnosing and troubleshooting the ticket issues that can be related to software, networking, and hardware. • Documenting work in the ticketing system (Salesforce experience preferred)

🎯 Requirements

• 10+ years work experience as a Technical Support Engineer • 10+ years work experience with network security or endpoint security • Knowledge of networking systems, identity providers, x509 certificates, Linux security tools, KMS, cloud environments • Knowledge of AI, MCP and API Gateways is a plus • Ability to troubleshoot complex software and hardware issues. • Excellent communication skills (verbal and writing) • Fast thinker • Technical diagnostic skills • Good people skills • Expert in Mac and Windows

🏖️ Benefits

• Competitive compensation • Comprehensive benefits • Career success on your terms • Flexible work environment • Annual wellness and community outreach days • Always on recognition for your contributions • Global collaboration and networking opportunities