Quality Assurance Consultant

🕒 August 21

🇺🇸 United States – Remote

💵 $70.8k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Public Consulting Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1986

🏥 Healthcare

🍽️ Food & Beverage

📦 Logistics

Healthcare • Food & Beverage • Logistics

Public Consulting Group (PCG) is a leading public sector management consulting and operations improvement firm specializing in partnering with health, education, and human services agencies to enhance their effectiveness and impact. Through its strategic advisory and consulting services, PCG helps schools, state, and municipal agencies streamline their operations, improve programs, meet financial, regulatory, and operational challenges, and ultimately build stronger communities. Emphasizing technology solutions, PCG aids in automating services and achieving strategic goals. Additionally, the company is committed to social impact initiatives, such as fighting food insecurity, and actively participates in workforce development through apprenticeships.

📋 Description

• Observe and analyze current state business processes related to eligibility operations and case processing • Review and analyze Quality Control findings and other data to identify root causes of payment errors • Translate QC findings into actionable improvement strategies • Help states turn findings into training/job aids, policy clarifications, or system/process changes • Perform in-depth case reviews to identify root causes of payment errors • Identify measures to reduce payment errors, improve efficiency, and improve customer service • Develop tools to support quality assurance activities, including measures to prioritize and review error-prone cases • Advise agency leaders on implementation and change management • Coach supervisors and eligibility processing staff on enhancements to business processes and systems • Assist states with improving payment accuracy and case processing across multiple projects

🎯 Requirements

• Extensive understanding and knowledge of SNAP eligibility policy • In-depth experience with SNAP Quality Control process and error rate calculation • Minimum of 5+ years of prior experience supervising SNAP eligibility staff and/or completing SNAP quality assurance activities • Previous experience in consulting and/or training strongly preferred • Solid level of comfort with Microsoft Office Suite applications, including Outlook, Word and Excel • Ability to coach and advise PCG clients • Ability to work independently with limited in-person supervision • Ability to recognize and maintain the confidentiality of all materials in the work setting • Ability to prioritize work and meet deadlines • Strong communication skills • Detail and process improvement oriented • Enthusiastic, independent, and self-motivated • Ability to work closely with other team members and managers

🏖️ Benefits

• Medical and dental care benefits • 401k • PTO • Parental leave • Bereavement leave