Administrative Assistant

🔥 6 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Administrative Assistant

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pyramid Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🧘 Wellness

Healthcare • Wellness

Pyramid Healthcare is an integrated behavioral healthcare system that provides personalized treatment for substance use disorders, mental health conditions, and eating disorders across multiple levels of care (detox, inpatient, outpatient) and via telehealth. Founded in Altoona, PA, it operates a family of programs and affiliated brands focused on clinically integrated, person-first care, workforce education and training, and multi-state expansion to improve recovery outcomes and community well-being.

📋 Description

• Answer incoming phone calls, emails, and inquiries from families, referral sources, and stakeholders • Provide general program information and clarify admissions or referral process next steps • Review authorized client records, including admission status, appointment times, assigned clinician, and discharge plans • Direct callers to appropriate departments or staff members • Gather accurate information and provide timely follow-up calls or emails • Maintain a calm, empathetic, solutions-focused demeanor during emotionally charged conversations • Document calls, messages, and follow-ups in the electronic health record or customer management system • Log contact information, call outcomes, and follow-up actions accurately • Coordinate with admissions, clinical, medical, billing, and other internal departments • Maintain updated knowledge of programs, services, and points of contact • Exercise discretion and maintain confidentiality • Complete required training and perform other assigned duties

🎯 Requirements

• Must reside in the state of Pennsylvania • High School diploma required • Bachelor’s degree preferred • Experience in administrative functions preferred • Experience within the behavioral healthcare field preferred • Strong verbal and written communication skills; able to interact with empathy and professionalism • Proficient in data entry and able to learn electronic systems quickly • Strong attention to detail, organization, and follow-through in a remote work environment • Ability to manage sensitive information and maintain confidentiality • Ability to work collaboratively with internal teams and adapt to changing needs and priorities • Completion of all required trainings as designated by the company and accreditation/licensing entities • Ability to sit for extended periods, talk, hear, and use standard office equipment • Minimal lifting up to 10 pounds may be required

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Flexible Spending Accounts • Life Insurance • Paid Time Off • 401(k) with Company Match • Tuition Reimbursement • Employee Recognition Programs • Referral Bonus opportunities