Customer Experience Associate

🕒 August 18

⛰️ Colorado, Florida, +1 more states – Remote

⛰️ Colorado – Remote 🐊 Florida – Remote 🗽 New York – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ramp

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

💼 Consulting

📦 Logistics

📣 Marketing

💰 $15M Series C on 2012-09

Consulting • Logistics • Marketing

Ramp is a company that offers an all-in-one platform designed to streamline financial operations for businesses. It provides easy-to-use corporate cards, expense management, accounts payable automation, and procurement solutions that reduce manual processes and integrate seamlessly with existing accounting systems. With a focus on saving time and money, Ramp uses automation and smart spend controls to simplify expenses, travel booking, and audit-proof accounting. Supporting multiple currencies and offering extensive integrations, Ramp caters to startups, small businesses, mid-market, and enterprises looking to consolidate their finance stack and improve efficiency across their financial operations.

📋 Description

• Engage with customers primarily through live calls, email, and chat • Diagnose issues across payments, bank linking, accounting syncs, card programs, travel, and related products • Triage, investigate, and resolve customer issues using high-signal judgment • Manage escalations end-to-end across Risk, Engineering, Product, and Partnerships • Route issues, follow up, and ensure customers are not left waiting • Work across Zendesk, internal tooling, and Slack-based escalation workflows • Use AI-powered research tools and proprietary tools such as Glass • Provide feedback and help shape AI tools used in CX operations • Identify and fix process gaps, missing SOPs, and inaccurate knowledge-base articles • Build automations and improve support systems using AI • Communicate clearly and empathetically with financially sophisticated customers • Participate in a paid full-time training program during the first six weeks

🎯 Requirements

• Actively use AI tools such as Claude, Notion AI, research and workflow tools; this is a hard requirement • Systems-thinking approach to troubleshooting and process improvement • Ability to balance speed, accuracy, and thoroughness • Ability to hold technical conversations about APIs, bank integrations, and accounting software • Ability to manage competing priorities and multiple escalations • Clear, concise writing and ability to explain payment reconciliation issues to a CFO • Comfortable handling customer conversations by phone • Demonstrated track record of exceeding CSAT, QA, and speed-of-service metrics • Experience building AI workflows or automations preferred • Familiarity with AP/AR, GL, reconciliation, or ERP integrations such as NetSuite, QuickBooks, and Sage preferred • Background in payments infrastructure, including ACH, wire transfers, or card networks preferred • Willingness and ability to work a set 40-hour/week schedule between 7:00 AM–11:00 PM local time, including a weekend day and 2–3 company holidays per year • Ability to attend required six-week paid full-time training program, Monday–Friday, 10:00 AM–6:30 PM EST • Ability to attend RampUp onboarding in NYC during the first week

🏖️ Benefits

• Flexible PTO • Centralized home-office equipment ordering • Health and wellness stipend • Budget for intra-office travel • Weekly coffee stipend • 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents • One Medical annual membership • 401(k), including employer match on contributions made while employed by Ramp • Fertility HRA (up to $10,000 per year) • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay • Pet insurance • In-office perks: lunch, snacks, drinks, and more • Relocation expense coverage to NYC or SF (if needed) • Unlimited tokens, proprietary AI tools like Glass • Career growth opportunities • Team events and in-person offsites

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