Vice President of Operations, Post-Acute Dialysis

🔥 17 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Vice President

👻 Ghost score 25%

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Rendevor Dialysis

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1994

⚕️ Healthcare Insurance

🤝 B2B

🏥 Healthcare

Healthcare Insurance • B2B • Healthcare

Rendevor Dialysis is a pioneering provider of on-site dialysis solutions tailored for a variety of clinical environments, including hospitals, post-acute care facilities, and correctional facilities. With over 30 years of experience, Rendevor specializes in customizable dialysis programs that address the unique needs of each setting, offering scalable services from equipment procurement to fully-staffed dialysis care. Their focus on collaborative partnerships ensures that healthcare facilities can provide high-quality, efficient dialysis services, improving patient outcomes and overall operational effectiveness.

📋 Description

• Provide executive leadership for all Post-Acute operations and establish strategy, priorities, standards, and operating cadence across multiple markets and states • Build a leadership structure capable of supporting operations across at least five states as the division grows • Create scalable systems, standardized workflows, management routines, escalation pathways, and decision rights • Identify operational risks, constraints, and capability gaps and implement corrective actions • Oversee daily operations of SNF dialysis programs through Area Managers • Ensure reliable, safe, efficient, and contract-compliant service delivery across assigned facilities • Support accountability for staffing, scheduling, treatment completion, documentation, inventory, facility readiness, customer communication, physician coordination, and local financial performance • Establish and monitor operational scorecards covering TUR, staffing productivity, labor variance, overtime, travel, missed treatments, census, referrals, quality outcomes, and customer issues • Direct resolution of staffing shortages, schedule failures, supply disruptions, equipment impacts, and service-continuity risks • Develop contingency plans for business continuity, emergency operations, severe staffing constraints, and facility disruptions • Own the full Post-Acute divisional P&L, gross profit, EBITDA, labor, travel, supplies, implementation costs, and operating expenses • Develop the annual operating budget with Finance • Review profitability, identify financial leakage, and improve productivity, utilization, reimbursement, cost control, and contribution margin • Participate in pricing model development and operational assumptions • Partner with Finance, Admissions & Billing, and Revenue Cycle to improve documentation, authorization, claims support, denials, collections, and revenue integrity • Partner with Clinical Quality & Compliance, the Chief Medical Officer, Medical Directors, and clinical leaders on CMS, state, HIPAA, accreditation, policy, and contractual compliance • Own operational implementation of quality and compliance requirements and corrective action plans • Review quality trends and ensure prompt responses to adverse events, infection risks, missed treatments, documentation failures, medication issues, and survey findings • Ensure survey readiness, required audits, and timely closure of identified gaps • Own implementation of new Post-Acute programs after contract execution through stabilized operations • Ensure site assessments, feasibility reviews, construction and equipment readiness, staffing, credentialing, training, physician coverage, supplies, technology, billing setup, and regulatory requirements before launch • Establish stabilization plans, census ramp plans, customer communication cadences, and post-launch performance reviews • Conduct post-implementation reviews and improve future launch repeatability, speed, cost, and quality • Own executive operational relationships with Post-Acute customers after contract execution • Lead service recovery and resolve customer concerns • Conduct and improve Quarterly Business Reviews • Identify expansion opportunities within existing health system or customer relationships • Build relationships with nephrologists, Medical Directors, attending physicians, facility medical leadership, and the Chief Medical Officer • Resolve physician engagement, rounding, coverage, documentation, order, communication, and accountability issues • Directly lead, coach, develop, hire, and evaluate Area Managers and support roles • Build a culture of accountability, support, authority, resources, communication, and problem ownership • Participate in manager-level hiring, interviewing, onboarding, and first-90-day assessments • Collaborate with Market Development Managers on referrals and census • Collaborate with Biomedical Operations, Human Resources, Marketing, Clinical Quality & Compliance, Contracting, Finance, IT, Supply Chain, Clinical Education, Sales, and other divisions • Remain accountable for operational implementation, corrective action, verification, and sustained closure • Report directly to the Chief Operating Officer

🎯 Requirements

• Bachelor's degree in healthcare administration, business administration, nursing, operations management, or a related field required; equivalent executive healthcare operations experience may be considered • Master's degree in business administration, healthcare administration, nursing, public health, or a related discipline preferred • Seven or more years of progressively responsible healthcare operations experience • Significant multi-site leadership responsibility for geographically dispersed teams • Demonstrated success building, scaling, or materially improving a multi-state or multi-market healthcare operation • Experience leading through managers, developing leaders, and creating sustainable operating systems • Ability to interpret quality, compliance, operational, customer, and financial data and translate findings into accountable action plans • Experience with full P&L, budget, labor, productivity, and financial performance analysis and tracking • Experience managing executive customer relationships, physician partnerships, clinical quality, regulatory risk, and cross-functional initiatives • Dialysis experience preferred but not required • Post-acute, long-term care, home-based care, specialty clinical services, physician practice, hospital, or other regulated healthcare operations experience preferred • Ability to read, write, speak, understand, and satisfactorily communicate in English • Strong technical/computer proficiency with laptops, tablets, Outlook, Excel, PowerPoint, Word, SharePoint, etc. • Ability to quickly learn a variety of technical systems and equipment • Regular travel to operating markets, customer locations, physician meetings, implementations, and leadership meetings required; 20–25% expected • Must be able to respond to urgent operational, quality, customer, staffing, or physician issues outside normal business hours when executive intervention is necessary • Ability to push, pull, and lift up to 50 pounds • Availability to work Monday through Friday and some weekends based on travel and unit needs

🏖️ Benefits

• Fantastic employee benefit package • Employer contribution to H.S.A. • F.S.A. tax savings benefits • A 4% dollar-for-dollar company match to the 401k plan with immediate vesting • Tuition reimbursement program • Employee referral bonus program • Robust employee recognition and appreciation program • Quality employee training and development programs • Comprehensive Medical Benefits • Vision • Dental • STD/LTD/Voluntary Life • Accident, Critical Illness and Hospital Indemnity Plans • Pet Insurance • Discounted auto and home insurance • Discounted legal services program • Employer-paid life insurance for 1x employee salary • Employer-paid assistance program with complimentary counseling, wellness, and legal sessions for employees and household members