Global Advanced Analytics Support Manager

Job not on LinkedIn

🔥 11 minutes ago

🏈 Ohio, Texas, +1 more states – Remote

🏈 Ohio – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $145.4k - $218.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Rockwell Automation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1903

🚘 Automotive

💼 Consulting

🎖️ Defense

💰 Grant on 2023-07

Automotive • Consulting • Defense

Rockwell Automation is a global leader in industrial automation and digital transformation. The company provides a range of services and products, including industrial control products, software for design and analytics, and solutions for asset management and process management. Rockwell Automation helps industries such as aerospace, automotive, and life sciences become more efficient and sustainable through cutting-edge technology and innovations. They deliver integrated services that encompass everything from hardware and software to cybersecurity and network infrastructure solutions, driving digital transformation and smart manufacturing processes.

📋 Description

• Lead the Pavilion support function, including daily operations, customer engagement, escalation management, and service delivery performance • Manage business operations for the Pavilion support group, including capacity planning, performance visibility, process improvement, knowledge transfer, and continuity of critical expertise • Maintain relationships with Pavilion customers, ensuring support commitments are met and customer concerns are addressed with urgency • Drive renewal and expansion opportunities and partner with sales and account teams to enable new support engagements • Coordinate with internal product and delivery teams to resolve complex issues and align customer needs with available capabilities • Lead the Pavilion support business across customer engagement, technical support, service delivery, business operations, and sales • Partner with customers, internal delivery teams, sales, product stakeholders, and leadership

🎯 Requirements

• Bachelor's Degree or Equivalent Years of Relevant Work Experience • Legal authorization to work in the U.S.; employment visa sponsorship is not available now or in the future • Ability to travel to support customer engagements, internal meetings, or business-critical escalations • Experience in industrial software, automation, advanced process control (APC), model predictive control (MPC), or related technical services • Typically requires 5+ years of experience leading customer-facing support operations teams, including escalations, prioritization, service delivery, and cross-functional coordination • Ability to manage technical, commercial, operational, and customer-facing responsibilities in a specialized support environment • Experience partnering with sales, delivery, account management, or customer success teams to drive retention and growth • Familiarity with PavilionX, APC/MPC, process optimization, or industrial manufacturing applications • Experience in managed services, software support, professional services, or customer success within enterprise software or industrial technology • Knowledge of support business operations, including renewals, resource planning, service quality, performance metrics, and pipeline support • Ability to translate customer needs and issues into actionable plans for technical teams, stakeholders, and leadership • Familiarity with Rockwell Automation software, services, support models, or industrial automation environments

🏖️ Benefits

• Health Insurance including Medical, Dental and Vision • 401k • Paid Time off • Parental and Caregiver Leave • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume