Senior Manager, Customer Account Executive – U.S. Air Force Sustainment

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🔥 2 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $132.4k - $251.6k / year

⏰ Full Time

🟠 Senior

🧑‍💼 Account Executive

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RTX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2020

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

RTX is a globally recognized aerospace and defense company dedicated to transformative technologies and era-defining innovation. It operates through various businesses, including Collins Aerospace, Pratt & Whitney, and Raytheon, with a focus on sustainable, connected flight and smarter defense systems. RTX is committed to diversity, equity, and inclusion across the company and aims to solve the world’s most complex problems with cutting-edge technology and talent. Additionally, RTX is involved in significant projects like upgrading the F135 Engine Core and developing missile-defense systems. The company emphasizes corporate responsibility and sustainable practices.

📋 Description

• Serve as the primary customer interface for U.S. Air Force sustainment accounts • Build and maintain relationships with USAF end users, program offices, sustainment wings/commands, and OEM/contractor teams • Understand mission requirements, identify gaps or challenges, and coordinate timely resolutions • Lead account management activities, including forecasting, opportunity identification, pipeline development, and contract follow-through • Present solutions that enhance readiness, sustainment efficiency, and lifecycle performance • Collaborate with engineering, logistics, product, and operations teams • Monitor program health and sustainment metrics and proactively address performance or customer-trust risks • Conduct in-person and remote briefings, reviews, and customer touchpoints • Maintain records of customer interactions, requirements, opportunities, and risk areas • Ensure compliance with DoD, USAF, and corporate policies • Develop customer sales forecasts and achieve orders and sales plans for Spare Parts, GSE, MRO, and Strategic Long-Term Agreements • Lead the CAE team in marketing and selling Collins Aerospace aftermarket products and services • Identify business opportunities and develop strategies to achieve business objectives • Support proposal activities and negotiations through closure • Manage customer segment strategy and execute initiatives to maximize market-sector sales and margin growth • Maintain market-sector analysis covering products, customers, market trends, and fleet sizes • Recommend repair, spares, and inventory forecasting/planning and corporate strategy initiatives • Manage business relationships with assigned customers and drive customer satisfaction • Own the Aftermarket customer interface for Collins Aerospace Defense sustainment customers • Facilitate resolution of customer satisfaction issues with Customer Service groups and product-line program management • Lead business reviews and executive visits • Maintain executive briefing documents and strategy materials for assigned customers

🎯 Requirements

• University Degree and minimum 10 years of prior relevant experience, or an Advanced Degree in a related field and minimum 7 years of experience • 8+ years of experience in sales related to aerospace or aviation activities • Experience with military sales involving OEM and U.S. government customers • Demonstrated experience developing and closing significant long-term agreements with OEMs and the U.S. Government on military aftermarket business, including forming PBL agreements • Proven success in strategic leadership, strategic planning, and driving continuous improvement • Experience presenting to and interacting with executive leadership • Experience reporting on key business metrics with clear understanding of performance improvement levers • U.S. citizenship required • Ability to comply with DoD, USAF, and corporate policies related to ethics, security, and information handling • No security clearance required

🏖️ Benefits

• Medical, dental, and vision insurance • Three weeks of vacation for newly hired employees • Generous 401(k) plan with employer matching funds and separate employer retirement contribution • Lifetime Income Strategy option • Tuition reimbursement program • Student Loan Repayment Program • Life insurance and disability coverage • Optional pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and ID theft protection • Birth, adoption, and parental leave benefits • Ovia Health, fertility, and family planning • Adoption Assistance • Autism Benefit • Employee Assistance Plan, including up to 10 free counseling sessions • Healthy You Incentives wellness rewards program • Doctor on Demand virtual doctor visits • Bright Horizons child and elder care services • Teladoc Medical Experts second opinion program • Flexible work schedules • Flexible spending accounts • Employee Scholar Program • Paid time off and holidays • Annual short-term and/or long-term incentive compensation programs may be available, depending on position level and collective-bargaining coverage

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