Director, Account Management – Pharmacy Benefit Management

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RxBenefits, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Private Equity Round on 2020-12

Healthcare • Consulting • Healthcare Insurance

RxBenefits, Inc. is a company that specializes in providing innovative pharmacy benefits solutions to employers and their employees. They focus on optimizing the management of prescription drug plans to reduce costs and improve health outcomes. Through advanced analytics and personalized member support, RxBenefits aims to transform the pharmacy benefits experience for their clients.

📋 Description

• Lead a Manager of Account Management and a team of Strategic Account Executives through planning, direction, talent acquisition, and relationship development • Improve account retention rates and achieve key performance indicator standards • Evaluate market changes to identify opportunities to improve the Account Management service delivery model • Develop and manage talent, including defining skills and performance criteria and managing staff against those standards • Create career-building development plans with the Vice President of Account Management and HR • Coach and mentor Strategic Account Executives and the Manager of Account Management • Assist the Vice President of Account Management with annual strategic planning and execution • Develop strategies to increase client satisfaction, preserve loyalty, and maintain market share • Build and maintain Employer Benefit Consultant relationships through proactive outreach and quarterly meetings • Partner with Business Development on EBC relationships, expectation sessions, and finalist meetings • Establish departmental service-delivery goals measured through KPIs and manage team performance against them • Conduct meetings with account teams and EBC firms regarding BOB utilization, market updates, obstacles, and dynamics • Review development opportunities, at-risk clients, and new business with Strategic Account Executives • Lead the Team Account Retention Planning process focused on saving at-risk clients • Ensure Account Management standards, methods, processes, and procedures are followed • Deliver client marketing and messaging programs aligned with revenue objectives, budgets, ROI, and client-service satisfaction • Create and revise policies and procedures based on root-cause analysis • Direct Account Management Managers and coach them on escalated issues • Identify and implement strategic initiatives and help plan significant initiative rollouts • Participate in new product/service development teams to optimize launches and revenue-driving processes • Identify operational efficiency opportunities and provide business requirements for impact evaluation • Assist with marketing programs such as surveys and webinars and participate in internal marketing and communications events • Perform other assigned duties

🎯 Requirements

• Bachelor’s Degree required • Minimum of 6 years of demonstrated proven progressive leadership experience in the PBM or healthcare related service industry • Customer-facing leadership and account relationship strategy experience • Ability to interface well at all levels within a large organization and client base • Project management, planning, and organizational skills • Excellent verbal and written communication skills • Excellent organization, motivation, leadership, and interpersonal skills • High energy, with a strong “can do” attitude • Thrives in a dynamic, fast-paced environment with many simultaneous projects • Master’s Degree preferred • Minimum of 10 years of work experience preferred

🏖️ Benefits

• Approximately up to 50% travel for client or EBC-facing meetings