Implementation Manager – Enterprise Select

🔥 42 minutes ago

🇺🇸 United States – Remote

💵 $109.5k - $165.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Lead the Enterprise Implementation Consultants team deploying Samsara’s connected operations platform for enterprise accounts • Manage team performance and deliver results across team KPIs and organizational OKRs • Own executive-level stakeholder relationships and lead escalation resolution for at-risk, high-ACV accounts • Partner with Sales, Solutions Engineering, Support, and Customer Success to ensure seamless handoffs and protect renewal and expansion opportunities • Coach consultants through complex, multi-site technical implementations, including hardware deployment logistics and system/API integrations • Identify and implement process improvements, systems efficiency gains, and increased automation through data • Hire, develop, and lead an inclusive, engaged, high-performing team • Champion and embed Samsara’s cultural principles while scaling globally and across new offices • Lead from the front and remain willing to get hands-on

🎯 Requirements

• 4+ years of experience managing a services team, including experience supporting complex, multi-stakeholder enterprise deployments • Experience implementing Enterprise (medium/high touch) accounts or account management programs • SaaS and/or IoT/hardware implementation experience preferred • Strong work ethic, prioritization, and emotional intelligence • Experience managing escalations and executive stakeholder relationships on complex, high-value accounts • Experience with a customer success CRM such as Gainsight and/or PSA tool • Solutions-oriented with strong problem-solving skills • Comfort in a fast-paced, change-heavy environment • Strong bias for action, ability to think big, and insistence on high standards • Project/program management experience (PMP or similar) a plus • Bachelor’s degree from a 4-year institution • Legal right to work at Samsara and in the specified work location, if applicable

🏖️ Benefits

• Performance-based bonus/variable pay • Equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Above-market total compensation opportunities • Flexible working model with office, hybrid, or remote options where applicable

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