Senior Support Engineer, SAP NS2 – Ariba Downstream

🔥 21 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $91.9k - $199k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

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SAP

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10,000+ employees

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☁️ SaaS

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Enterprise • SaaS • Artificial Intelligence

SAP is a global enterprise software company that provides cloud-based and on-premises solutions to run core business processes. SAP offers enterprise resource planning (ERP), finance, human resources, supply chain, procurement, manufacturing, customer experience and analytics capabilities, and is now emphasizing AI-driven products such as SAP Joule, SAP Business AI, Integration Suite, and data/knowledge graph services to enable autonomous agents and workflow automation. SAP serves small and large businesses worldwide through platform offerings, partner ecosystems, and industry-specific solutions focused on connecting data, applications and decisions across the organization.

📋 Description

• Provide end-to-end technical support for SAP Ariba Downstream products, including Buying and Invoicing, Catalogs, and Guided Buying • Manage service requests and troubleshoot complex issues • Perform root cause analysis • Collaborate with support and development teams to resolve defects • Create reusable knowledge content • Identify proactive improvement opportunities • Support escalations and Priority 1 incidents • Participate in rotational on-call coverage as needed • Collaborate with global support engineers, product teams, and stakeholders • Deliver reliable, secure, and high-quality support for national security and critical-infrastructure customers

🎯 Requirements

• Must be a U.S. citizen • No visa sponsorship offered for this role • Experience supporting SAP Ariba Downstream applications, including Buying and Invoicing, Catalogs, Guided Buying, or related procurement solutions • Ability to manage concurrent service requests while meeting SLAs, support KPIs, and customer communication expectations • Experience troubleshooting complex issues, reproducing defects, and performing root cause analysis • Knowledge of procurement processes, including purchase orders, invoices, catalogs, reconciliation, contracts, and sourcing • Experience collaborating with development teams on defect reporting, prioritization, validation, and resolution • Technical familiarity with SQL, XML/JSON, SOAP, HTTP, SAML/SSO, log analysis, or browser troubleshooting • Ability to participate in escalation support, including Priority 1 incidents, war rooms, and rotational on-call coverage

🏖️ Benefits

• Flexible working models • Health and well-being focus • Accessibility accommodations and special assistance for applicants with disabilities • Variable incentive opportunities, where applicable • Additional benefits, subject to relevant plans and policies • SAP Employee Referral Program eligibility for permanent roles, according to policy

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