Senior ServiceNow Technical Architect

Job not on LinkedIn

🔥 17 minutes ago

🌲 North Carolina – Remote

infoinfo

⏰ Full Time

🟠 Senior

🔙 Backend Engineer

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Logo of SAS

SAS

10,000+ employees

Founded 1976

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

💰 Grant on 2022-11

Artificial Intelligence • B2B • SaaS

SAS is a leading provider of analytics solutions that empower organizations to make data-driven decisions. The company offers a comprehensive suite of software solutions that covers advanced analytics, business intelligence, data management, and predictive analytics, helping businesses across various sectors unlock the potential of their data to improve performance and drive innovation.

📋 Description

• Serve as technical authority for CSM, ITSM, and ITOM architectures • Lead scalable, out-of-the-box-compliant ServiceNow solution design and implementation • Ensure alignment with platform strategy, CSDM, CIS standards, security, performance, and compliance requirements • Design and guide integrations across Azure, Datadog, Tanium, and other enterprise systems • Maintain architectural documentation and participate in architecture, configuration control, and governance boards • Provide technical direction and oversight to developers and administrators • Collaborate with Business Systems Analysts and Product Owners to plan and prioritize Agile sprint work • Conduct design and code reviews • Partner with federated development teams and platform operations on design, configuration, and release management • Ensure configurations and customizations comply with SAS governance policies and ServiceNow best practices • Analyze Health Scan results, skipped items, and remediation plans to reduce technical debt • Support CMDB, service mapping, and event correlation initiatives • Contribute to the Platform + Product + DevOps operating model

🎯 Requirements

• US Citizen required • Bachelor’s degree in Computer Science, Information Systems, or equivalent experience • 8+ years of ServiceNow platform experience • At least 3 years in an architectural or senior technical lead capacity • Deep technical expertise in CSM, ITSM, and ITOM • Expertise in CSDM and CMDB design • Experience with Flow Designer, JavaScript/Glide API, IntegrationHub, and Service Bridge • Experience with MID Server architecture and external integrations • Knowledge of platform security, including ACLs, role design, and data segregation • Strong communication and stakeholder engagement skills • ServiceNow CSA certification • Certified Implementation Specialist certifications in CSM, ITSM, and ITOM • Certified Application Developer (CAD) certification • Experience working with hybrid or offshore teams • Familiarity with ServiceNow DevOps, ATF, and Agile methodologies • Familiarity with ServiceNow NowAssist and Agentic AI • CTA certification preferred

🏖️ Benefits

• Comprehensive medical, prescription, dental and vision plans • PPO with low annual deductible and copays • HDHP combined with a health savings account with a contribution from SAS • Free onsite health care center for employees and family members enrolled in the PPO plan • Pharmacy shipping prescriptions at no additional charge • Industry-leading 401k plan • Tuition Assistance Program and programs and resources to support your development • Vacation time • Paid holidays • U.S. Winter Wellness Break between December 25 and January 1 • Volunteer Time Off • Parental leave • Unlimited paid sick days • Generous childcare benefits for all full-time employees

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