Executive Administrative Assistant

🔥 2 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Administrative Assistant

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Support the GPC Leader as a highly trusted administrative partner, maximizing executive effectiveness, productivity, and operating capacity • Integrate AI-enabled Executive Assistant tools into calendar management, scheduling, meeting preparation, briefing, action tracking, follow-up, travel coordination, communications, and executive workflows • Anticipate conflicts, scheduling and workflow dependencies, outstanding actions, executive priorities, and administrative friction • Build and improve an AI-enabled administrative operating model using AI, automation, integrations, templates, and productivity technologies • Validate AI-supported work and maintain accountability for accuracy, confidentiality, and execution • Manage a complex, dynamic global executive calendar as a strategic business tool • Make rapid prioritization decisions and protect executive focus time • Orchestrate internal and external executive engagements from request through preparation, execution, and follow-up • Coordinate with executives, customers, partners, industry leaders, external organizations, and other stakeholders • Enable the GPC leadership operating rhythm, including leadership meetings, business reviews, planning sessions, offsites, talent discussions, events, and partner engagements • Partner with the Chief of Staff to translate business priorities into executive cadence and time usage • Coordinate with HR, Executive Communications, Finance, Strategy, and other functions • Manage complex domestic and international travel, changing itineraries, meetings, events, and associated logistics • Remain responsive to critical executive needs and schedule changes outside traditional working hours

🎯 Requirements

• Certified Administrative Professional (CAP) or equivalent administrative credential preferred • 7+ years of progressive experience supporting senior executives, preferably at the SVP, EVP, or C-suite level in a global technology, high-growth, or similarly fast-paced environment • Demonstrated proficiency with AI-enabled Executive Assistant (AI EA) tools and platforms • Proven experience incorporating AI EA tools into complex calendar and scheduling management, meeting preparation, executive briefing, action tracking, follow-up, travel, communications, and productivity workflows • Ability to provide specific examples of AI EA tools used, administrative problems addressed, workflow integration, and resulting improvements • Proficiency with generative AI, workflow automation, and productivity technologies • Experience supporting a global executive with complex stakeholder demands and rapidly changing priorities • Ability to reprioritize and execute quickly without sacrificing accuracy • Exceptional attention to detail and accuracy in high-volume, high-velocity executive environments • Advanced ability to manage highly complex global calendars and make independent prioritization decisions • Productivity and continuous-improvement mindset, including simplifying, automating, standardizing, and eliminating unnecessary work • Exceptional judgment, discretion, executive presence, and ability to manage sensitive and confidential information • Strong written and verbal communication skills • Ability to engage confidently with senior executives, customers, partners, and external stakeholders • Highly anticipatory working style • Ability to remain composed and effective amid ambiguity, urgency, last-minute change, and competing demands

🏖️ Benefits

• Flexible or remote work persona • Reasonable accommodations during the application process • Equal opportunity employment • Consideration of arrest or conviction records in accordance with legal requirements

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