Senior Reliability Engineer

🔥 47 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $114.7k - $195k / year

⏰ Full Time

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Lead enterprise-wide reliability and infrastructure projects across multiple teams • Navigate ambiguous problem spaces and deliver innovative solutions under tight deadlines • Architect and deploy solutions for Cloud Prem and SaaS customers at scale • Drive technical innovation and establish SRE best practices • Respond to critical incidents, lead root cause analysis, and implement long-term resolutions • Develop automation to streamline operations and reduce manual workload • Participate in on-call rotation and ensure effective incident handoff and documentation • Lead compliance-focused infrastructure initiatives and partner with Security teams on control implementation • Partner with Engineering, Product, and Customer Success teams to align reliability goals with business objectives • Communicate complex technical concepts to technical and non-technical audiences, including executives • Influence technical decisions across teams and drive adoption of new tools, processes, and architectural patterns • Provide tier 2/3 technical support to enterprise customers • Resolve customer deployment, configuration, and integration challenges • Conduct technical onboarding and provide platform architecture guidance • Create customer-facing documentation, troubleshooting guides, and run-books • Lead customer calls and technical discussions as a trusted advisor • Mentor SRE and engineering team members • Foster reliability, operational excellence, and continuous improvement

🎯 Requirements

• US Citizenship Required — role requires or may require federal security clearance • BS degree in Computer Science or related field (or equivalent practical experience) • 7+ years in Site Reliability Engineering, DevOps, or Infrastructure Engineering • Proven track record leading large-scale, cross-team infrastructure projects from conception to production • Demonstrated ability to work autonomously on ambiguous projects with tight deadlines • Hands-on experience with SOC 1/2, ISO 27001, and FedRAMP Moderate/High compliance frameworks • 5+ years with AWS, including VPC, EC2, RDS, EKS, and CloudFormation • Expert-level experience with Kubernetes, Helm, Linux, and Terraform • Strong experience with GitOps, distributed version control, and CI/CD pipelines • Proficiency with Prometheus, Grafana, and DataDog • Strong programming/scripting skills in Python, Go, and Bash • Deep understanding of distributed systems, microservices, and reliability patterns • Experience implementing compliance-as-code patterns and automated compliance scanning/remediation • Exceptional ability to articulate complex technical concepts to diverse audiences • Track record of driving technical change across organizational boundaries • Successfully delivered multiple complex projects under tight deadlines • Strong customer service orientation with patience and empathy • Comfortable working across time zones • Self-motivated with strong ownership mentality • Experience with Bazel and CueLang a plus

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs • Remote work

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