HR Service Center Representative

🔥 8 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

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Smithfield Foods

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1936

🌾 Agriculture

Agriculture • Food & Beverage

Smithfield Foods is a leading global food company and the world's largest pork processor and hog producer. The company offers high-quality meat products under a variety of popular brand names, including Smithfield, Eckrich, Nathan’s Famous, and Carando. Smithfield Foods is renowned for its innovative approaches, combining tradition with technology, to drive the future of food. The company is committed to sustainability, supporting communities, and producing safe, affordable, and high-quality food products. In addition to its core operations, Smithfield Foods actively engages in community support endeavors, such as addressing food insecurity and supporting veterans.

📋 Description

• Intakes Tier I inquiries via telephone or the case management tool. • Responds to inquiries utilizing training and company-furnished tools and resources. • Documents inquiries completely in the case management tool for proper tracking. • Utilizes standard operating procedures and policies as well as knowledge of HR systems and navigation to answer inquiries. • Engages language translation services for non-English inquiries. • Provides assistance in navigating and education on the availability of online HR tools and information available through tier 0 self service functions. • Employs appropriate outreach method to provide answers to the employee. • Follows the defined escalation process for complex inquiries or issues. • Upholds service level agreement metrics for problem resolution timeframes. • Abides by quality guidelines when handling customer calls. • Perform administrative, transactional, and data/records management activities ensuring accuracy of information and necessary approvals. • Stays abreast of changes to policies and practices. • Works independently without the need for continuous oversight. • Ensures employee privacy where appropriate, including confidentiality and protection of sensitive client reports or information. • Supports the One HR philosophy.

🎯 Requirements

• Bachelor’s degree in Human Resources, Business, or a similar relevant field from an accredited four-year college or university, or equivalent combination of relevant education and experience, required. • Bilingual proficiency in English and Spanish is required. • Must exemplify consistent superior customer service • Ability to handle conflict. • Strong computer skills, including but not limited to various productivity software, digital communications, digital researching, and troubleshooting. • Strong Microsoft office, email, and internet skills required • Experience using HR software, required • Previous Human Resources and/or Customer Service experience preferred • Ability to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity, ethics and customer service. • Attentive listening skills with the ability to ask probing questions to aid in problem solving and issue escalation. • Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters. • High sense of urgency for meeting commitments and completing assignments

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Tuition assistance • Scholarships for employees’ children • Professional development programs