Senior Director, Account Management

🕒 September 14

🏈 Alabama, Alaska, +45 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $200k - $300k / year

⏰ Full Time

🟠 Senior

🧑‍💼 Account Executive

👻 Ghost score 7%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SmithRx

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 $20M Series B on 2022-03

Consulting • Insurance • Healthcare

SmithRx is a transparent, pass-through pharmacy benefits manager (PBM) that operates independently from insurance companies and pharmacies to align its incentives with self-insured employers and their members. By leveraging modern technology, SmithRx aims to reduce the cost and complexity of pharmacy benefits, ensuring the delivery of effective and low-cost drugs. The company is dedicated to transforming the pharmacy benefits landscape through its flat-rate, transparent pricing model and innovative cost savings programs, which connect members to the lowest cost drugs without the use of spread pricing, rebates, or other tactics. SmithRx's commitment to transparency and superior customer service results in significant savings for employers and a highly satisfactory experience for its members.

📋 Description

• Lead, coach, and develop Account Executives and Account Management leaders • Establish a high-performance culture grounded in accountability, collaboration, client advocacy, and continuous improvement • Conduct talent assessments and identify high-potential employees, succession opportunities, and performance gaps • Create and execute individualized development plans • Provide clear, timely, and actionable performance feedback • Build leadership bench strength and succession plans • Ensure appropriate staffing, capacity, spans and layers, and role clarity • Partner with Talent/HR on recruiting, onboarding, performance management, promotions, and employee engagement • Establish operating rhythms and performance standards across Account Management • Coach teams to develop executive relationships and become trusted strategic advisors • Drive consistency in account planning, QBRs, client communications, escalation management, and business reviews • Monitor retention, satisfaction, engagement, and financial performance metrics • Ensure escalation and executive engagement for high-risk or strategically important clients • Evaluate team structure, workloads, account assignments, and capacity • Improve processes, tools, training, and operating models • Develop scalable frameworks and playbooks • Establish OKRs and reporting to measure team effectiveness • Partner with leadership to evolve the Account Management model • Partner with Operations, Product, Sales, Finance, Clinical, Legal, Member Services, and other functions • Represent Account Management in leadership discussions and strategic initiatives • Escalate organizational and client risks with recommendations and action plans • Translate company direction into priorities and expectations for the Account Management team

🎯 Requirements

• 10+ years of experience in Account Management, Client Success, Customer Success, or a related client-facing function • 5+ years of people leadership experience, including managing managers and/or senior-level professionals • Experience working with clients ranging from small to enterprise-level employers, Health Plans, TPAs, brokers, and consultants • Demonstrated success building and developing high-performing teams • Experience managing organizational growth, capacity planning, or evolving operating models • Strong executive presence and communication skills • Ability to coach leaders and address performance issues effectively • Strong strategic thinking, business acumen, and decision-making skills • Experience working cross-functionally in a complex, fast-paced organization • Bachelor's degree required • Healthcare, benefits, pharmacy, PBM, or related industry experience strongly preferred

🏖️ Benefits

• Medical, Pharmacy, Dental, Vision, Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • Paid Company Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities • Bonuses, commissions, or equity may be available • Time off programs • Mental health support

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