Software Engineer I – Telephony

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $90k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍💻 Full-stack Engineer

👻 Ghost score 0%

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Spok

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1986

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Spok is a company specializing in clinical communication solutions for healthcare providers. It offers a secure platform designed to automate clinical workflows, including patient alerts, clinician consults, code calls, and test results. Spok helps healthcare institutions improve communication efficiency and quality by providing secure HIPAA-compliant messaging, real-time on-call scheduling, and a centralized enterprise directory. With services like Spok Care Connect and Spok Mobile, the company aims to enhance patient outcomes by eliminating communication gaps in healthcare systems. Trusted by over 2,200 hospitals, Spok is committed to transforming how healthcare communicates by providing reliable and efficient communication solutions that have been refined over more than 30 years of operation.

📋 Description

• Support the current CTI product • Enhance product software for integration with various PBX technologies • Develop new features to improve customer experience • Work closely with Development leads to design and implement CTI solutions • Support technical experts in developing telephony systems and call centers • Participate fully in software development, design, architecture, and technical direction for assigned healthcare telephony and call-center components • Contribute new code and review pull requests as part of a full Scrum team • Implement small- to mid-sized software development projects from start to finish while balancing multiple projects • Monitor development efforts through progress reports, roadblocks, and retrospectives • Participate in architecture, design, and development of new features • Work with the Product Owner to ensure requirements and acceptance criteria are met • Participate in and influence backlog refinement, planning, reviews, and retrospectives • Support the application lifecycle from concept through design, testing, release, and support • Follow development, documentation, testing, and deployment processes • Provide development support for existing applications in the field • Troubleshoot and resolve critical production issues • Assist with technical documentation for installation and configuration guides • Stay current with technology evolutions, especially AI, and apply them to improve development efficiency • Work cross-functionally and interdepartmentally to resolve complex customer problems

🎯 Requirements

• Bachelor’s degree • 2–5 years of experience • 1–3 years’ experience with C# • Advanced experience with Microsoft stack web development, including ASP.NET, C#, .NET Core, .NET Framework, SQL Server, Entity Framework, JavaScript, HTML, CSS, SignalR, React, and Angular • 1–2 years of experience with scripting languages such as Python and Shell Scripting • Experience in an Agile-based development environment • Experience with build pipelining and CI/CD practices • Experience with relational databases such as SQL Server or Oracle • Experience with unit testing • Experience with Git • Familiarity with common call center terminology and features, including call control features, agent state, and call queuing • Strong hands-on software development capability • Knowledge and understanding of telephony systems, call centers, and related technologies

🏖️ Benefits

• Flexible work arrangements supporting work-life balance • Competitive compensation • Health care plans • Pharmacy plans • Vision plans • Dental care plans • Health savings account option • Wellness benefits • Financial wellness benefits • Retirement benefits • Family support benefits • Continuing education benefits • Time off benefits • Learning and development opportunities

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