Support Technician – 24x7 Shift, Tech Ops

Job not on LinkedIn

🔥 2 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $45k - $50k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Sportable

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚽ Sports

🔧 Hardware

Sports • Hardware

Sportable is a patented and proprietary data collection and analytics platform that drives deep fan engagement, improves player performance, and revolutionizes game dynamics, creating new revenue streams for teams, leagues, and their media and broadcast partners. It specializes in wearables, IoT, machine learning, connected devices, big data, hardware, and software.

📋 Description

• Provide remote support and troubleshooting for all Sportable systems and products • Raise and assign incidents when systems, devices or product issues are identified • Maintain the knowledge base with subject matter experts • Coordinate with technical SME teams to drive continuous product and system improvements • Set up, configure and troubleshoot Ubuntu laptops for customers and Client Delivery • Manage the deployment and maintenance of technical hardware, including firmware updates • Collect and distribute equipment from storage locations • Engage technical teams on high-priority or repeatable issues to support Root Cause Analysis and provide input as required • Support customers across multiple sports and tournaments • Work 24/7 shifts, including nights, weekends and public holidays

🎯 Requirements

• Minimum 1 year experience in a similar technical operations role • Experience setting up, imaging and troubleshooting Linux computers • Basic networking: Wi-Fi, IP addressing, DHCP/DNS, routers and switches, and diagnosing connectivity problems • Experience installing, configuring and updating software and firmware on laptops and devices • Understanding of the Incident Management process and working with a ticketing system • Ability to act as the first point of triage and escalation for all incidents • Experience working in a remote support environment, walking non-technical users through problems • Full driving license • Curious and willing to take apart a problem nobody has seen before • Calm and methodical under time pressure

🏖️ Benefits

• Generous annual leave - 15 days holiday excluding bank holidays • Opportunity for global collaboration

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