Site Reliability Engineer – L3 Support

🔥 16 minutes ago

🌪️ Kansas, New Hampshire, +2 more states – Remote

🌪️ Kansas – Remote 🗻 New Hampshire – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote

💵 $110k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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SS&C Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

SS&C Technologies is a global leader in financial services and healthcare technology, recognized as the world’s largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. The company offers a comprehensive range of solutions including asset management, banking, healthcare, insurance, and wealth management, leveraging proprietary software and extensive expertise to meet the operational needs of clients across multiple industries.

📋 Description

• Monitor the health, availability, performance, and security of production services. • Proactively identify emerging issues using telemetry, logs, metrics, and distributed tracing. • Investigate, troubleshoot, and resolve complex production incidents across application and infrastructure layers. • Act as the L3 escalation point for operational issues that cannot be resolved by L1 or L2 support. • Participate in an on-call rotation for critical production incidents. • Lead incident response activities, including coordination, communication, and post-incident reviews. • Perform root cause analysis and ensure corrective actions are implemented to prevent recurrence. • Develop and maintain operational runbooks, dashboards, alerts, and standard operating procedures. • Improve platform observability by enhancing monitoring, alerting, dashboards, and service-level indicators. • Work closely with software engineering teams to improve service reliability, scalability, and resilience. • Identify opportunities to automate operational tasks and eliminate repetitive manual work. • Support production deployments, infrastructure changes, and maintenance activities. • Assist with disaster recovery exercises, resilience testing, and operational readiness reviews. • Ensure operational activities comply with FedRAMP High security and compliance requirements. • Contribute to continuous improvement initiatives across reliability, performance, and operational excellence.

🎯 Requirements

• U.S. Citizenship (required) • 3–6 years of experience in Site Reliability Engineering, Production Engineering, DevOps, Platform Engineering, or a senior production support role • Experience supporting mission-critical cloud-based production systems • Strong understanding of Linux operating systems and networking fundamentals • Experience troubleshooting distributed applications running in Kubernetes • Experience with public cloud platforms, preferably AWS • Experience with infrastructure as code and configuration management • Strong scripting or programming skills (e.g. Python, Bash, PowerShell, Go, or similar) • Experience using monitoring and observability platforms such as Prometheus, Grafana, CloudWatch, Datadog, Splunk, or OpenTelemetry • Experience analysing application logs, metrics, and traces to diagnose production issues • Understanding of incident management, problem management, and root cause analysis • Strong analytical and troubleshooting skills • Excellent written and verbal communication skills.

🏖️ Benefits

• Hybrid Work Model & a Business Casual Dress Code, including jeans • 401k Matching Program • Professional Development Reimbursement • Flexible Personal/Vacation Time Off • Sick Leave • Paid Holidays • Medical, Dental, Vision • Employee Assistance Program • Parental Leave • Discounts on fitness clubs, travel and more!