Supervisor, Payroll Production

Job not on LinkedIn

🔥 15 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧾 Payroll

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Staples Promotional Products

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

🛍️ eCommerce

🛒 Retail

Marketing • eCommerce • Retail

Staples Promotional Products is a company that specializes in providing customized promotional merchandise to enhance brand identity and marketing efforts. They offer a wide range of products, including custom apparel, drinkware, electronics, bags, office essentials, and more. By helping businesses to personalize items such as apparel and tech accessories, Staples Promotional Products enables organizations to create a strong brand presence and foster customer engagement. With their 24-hour production service, they cater to urgent promotional needs and focus on quality, upfront pricing, and customer satisfaction. Staples Promotional Products aims to build brand love and deliver effective promotional solutions to businesses globally.

📋 Description

• Lead, coach, and support payroll professionals overseeing payroll processing, timekeeping, training, performance, and team coordination • Manage time and attendance operations, including data collection, historical edits, reporting, training, and service ticket resolution • Ensure payroll service levels are met by resolving ServiceNow tickets, escalations, associate inquiries, and time-sensitive issues accurately and promptly • Execute off-cycle payroll, on-cycle edits, close activities, bulk payments, Positive Pay, ACH transmissions, and check-print files • Manage manual checks, reversals, stop payments, reissues, paycheck distribution, direct deposit activity, and specialized payments • Audit and balance payroll and timekeeping inputs, review quality-control results, maintain records, and support SOX, internal, and external audits • Track payroll overpayments, support third-party collections, reconcile Netpay and Money Network accounts, and partner with Accounting as needed • Monitor payroll law changes, update procedures, train teams on new requirements, and identify process improvements across payroll services

🎯 Requirements

• Bachelor's degree in business, Finance or equivalent work experience • 5+ years of payroll and/or time and attendance work experience • Previous hands-on experience using Oracle Fusion Cloud HCM and/or UKG Pro/Kronos for payroll or timekeeping activities • Experience using Microsoft Excel, Outlook, and Word in a business environment • Analytical and creative problem-solving skills • Customer-focused approach and discretion to handle sensitive information with strict confidentiality • Ability to manage changing priorities, multiple projects, and time-sensitive deadlines in a high-volume environment • Clear verbal, written, and listening skills • Strong interpersonal skills • Professionalism and sensitivity when handling difficult situations and complex associate concerns • Continuous-improvement mindset • Payroll or Human Resources experience preferred • Certified Payroll Professional (CPP) certification preferred • Experience using ServiceNow to manage payroll or HR service requests preferred • Experience supervising, coaching, or training payroll support professionals preferred

🏖️ Benefits

• Inclusive culture with associate-led Business Resource Groups • Flexible PTO (22 days) • Holiday Schedule (7 observed paid holidays) • Online and Retail Discounts • Company Match 401(k) • Physical and Mental Health Wellness programs