Associate Customer Solutions Manager

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $90k - $130k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stoke Space

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚀 Aerospace

🎖️ Defense

🏭 Manufacturing

Aerospace • Defense • Manufacturing

Stoke Space is a company focused on the advancement of space technology, specifically through the development of 100% reusable rockets. The company's mission emphasizes sustainability and innovation in the aerospace sector.

📋 Description

• Own the full post-sale customer experience, including onboarding, project delivery, ongoing support, and long-term account growth • Serve as the primary point of contact and trusted advisor throughout the design-to-manufacturing lifecycle • Lead customer onboarding from kickoff to go-live; define success criteria, deployment plans, configuration, data migration, and training • Manage implementations, integrations, workflow buildouts, and expansion rollouts end to end • Own project scope, timelines, stakeholders, and risks • Provide first-line customer support; triage and resolve questions and issues and coordinate technical escalations with Support and Engineering • Build relationships with executive sponsors, operations leaders, and end users to drive renewals, references, and expansion opportunities • Drive product adoption, monitor usage and account health, and lead regular business reviews connecting Boltline’s impact to customer goals • Advise customers on best practices, process design, and use cases involving the design-to-manufacturing cycle, PLM, MES, and ERP workflows • Own risks and escalations with clear communication, action plans, and follow-through • Capture customer feedback, use cases, and feature requests for Product and Engineering • Collaborate with Sales, Support, Product, and Engineering teams, including teams in other time zones • Learn the product and its deployment to provide credible, substantive customer guidance

🎯 Requirements

• 3-5 years of professional experience in B2B SaaS, with a focus on design-to-manufacturing solutions • Experience in customer-facing roles such as customer success, implementation, account management, or sales engineering • Demonstrated ability to manage customer onboarding and multiple concurrent projects, with accountability for timelines and outcomes • Experience providing hands-on customer support, including troubleshooting, issue triage, and escalation management • Strong understanding of PLM, MES, ERP systems, with experience implementing or supporting them • Experience working with manufacturing or engineering organizations, preferably in aerospace, defense, or energy • Excellent communication and interpersonal skills, with the ability to engage audiences from shop-floor users to executives • Strong analytical and problem-solving skills, with the ability to understand customer challenges and develop effective solutions • Ability to travel extensively (30%+) for on-site implementations, training, and customer meetings • Must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain required authorizations from the U.S. Department of State, due to ITAR requirements • Ability to prove identity and authorization to work in the U.S.; completion of Form I-9 and compliance with E-Verify requirements • Satisfactory completion of reference and background checks

🏖️ Benefits

• Equity in the form of stock options for all regular, full-time employees • Subsidized medical, dental, and vision insurance • Company-paid life and disability insurance • 401(k) plan with employer match • 4 weeks’ Paid Time Off • 10 holidays, including an end-of-year closure • Paid Family/Parental Leave • On-site gym or monthly wellness stipend, depending on location • Dog friendly offices