Technical Support Engineer, L3

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sumsub

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $30M Series B - Sumsub on 2022-12

Consulting • Legal • Logistics

Sumsub is a compliance-focused technology company that provides SaaS solutions for transaction monitoring, product compliance, and related operational and pre-sales support to businesses. The company appears to operate an online platform with roles across operations, legal/compliance, and technical support, and targets other businesses with its services and tools.

📋 Description

• Provide technical support, configuration, and troubleshooting for the Sumsub platform for B2B clients • Perform technical analysis of reported problems and define resolution plans • Interact daily with engineers to provide technical action plans or own escalated cases • Collaborate with other teams to answer clients’ technical questions • Act as liaison between clients and internal Sumsub resources • Communicate with clients through chat, email, and outbound calls • Develop and implement custom solutions involving simple scripting or coding

🎯 Requirements

• Fluent in English and Mandarin • Experience troubleshooting web applications • Basic understanding of programming fundamentals, such as data types • Experience troubleshooting web applications using REST APIs • Practical experience with SQL-like databases • Simple scripting skills in a language of choice • Basic HTML and CSS experience • Willingness to provide excellent support service • Familiarity with Kibana or the Elastic Stack is a plus • Proficiency supporting or working with mobile or web SDKs is a plus • Practical exposure to API troubleshooting is a plus • Background in technical support for web or mobile applications is a plus • Understanding of crypto, fintech, banking applications, or services is a plus

🏖️ Benefits

• Remote-first, trust-based culture • Work from the place that works best for you • No mandatory office days and no attendance trackers • Offices or coworking spaces available in some locations, with employee choice • Birthday holiday • 10 personal days each year • Seven sick days without paperwork • Role-specific learning opportunities and covered professional events • Financial bonuses for marriage and welcoming a new baby • Fully covered team offsites several times a year • Tools and hardware provided • Equal opportunity and inclusive workplace