Senior IT Support Engineer

🔥 8 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Swoogo

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $20M Series B on 2022-02

Consulting • Marketing • Logistics

Swoogo is an event management platform that offers a comprehensive solution for planning and executing various types of events, including in-person, digital, and hybrid events. It provides tools for registration, event marketing, logistics, data insights, and integrations with other business solutions. Swoogo is known for its customizable platform that supports seamless integration and flexibility, making it suitable for enterprises, tech companies, agencies, and more. The platform is designed to enhance attendee engagement and streamline event logistics while ensuring data security and compliance. Swoogo prides itself on offering excellent in-house support and cooperative tech ecosystems.

📋 Description

• Own end-to-end IT support across Google Workspace, Okta, 1Password, and Slack administration • Provision and deprovision accounts, conduct access reviews, and troubleshoot MFA/SSO issues • Build and maintain AI-assisted support workflows for auto-resolution, intelligent triage/routing, and self-service • Administer the company AI tooling stack, including Claude Enterprise and MCP connectors • Provision seats, troubleshoot connectors, monitor usage, and communicate about third-party outages • Manage Mac and Windows endpoint devices through Jamf and Intune MDM • Handle patching, security baseline enforcement, hardware lifecycle, replacements, loaners, and offboarding pickups • Administer Google Groups and distribution lists, manage email hygiene, and process phishing reports • Support onboarding and offboarding automation • Partner with Security & Compliance on access reviews and basic incident triage

🎯 Requirements

• 5+ years in IT support/systems or similar roles, with real ownership of the tools, not just ticket-closing • Deep hands-on experience with Google Workspace, Okta, 1Password, Claude, and Slack administration • Experience with MDM platforms (Jamf and/or Intune) for Mac and Windows fleets • A track record of building automation or self-serve tooling that improves employee IT experience • Judgment to know when automation is appropriate and when human support is needed • Writing and communication skills to make interactions feel personal, including automated interactions • Comfort owning ambiguous, cross-functional problems without extensive supervision • Software development experience, scripting, internal tools, or full stack applications is a plus • Hands-on work with agentic AI workflows and MCP servers is a plus • Compliance-adjacent experience with SOC 2, ISO 27001, or similar frameworks, and familiarity with Vanta is a plus