Chief Revenue Officer

🕒 October 1

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🔴 Lead

💹 Revenue Operations

👻 Ghost score 11%

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Develop and execute the organization's global revenue strategy • Identify new market opportunities, revenue streams, strategic partnerships, and expansion initiatives • Establish revenue goals, commercial strategies, pricing approaches, forecasting methodologies, and performance expectations • Monitor market conditions, competitive intelligence, customer trends, and industry developments • Partner with executive leadership to align revenue strategies with corporate objectives and financial plans • Lead global Sales and Business Development functions to drive customer acquisition, pipeline growth, and revenue generation • Establish sales strategies, performance standards, territory planning, pipeline governance, and forecasting processes • Evaluate commercial performance and improve sales productivity, conversion, profitability, and customer acquisition • Build and maintain executive relationships with strategic clients, partners, and key stakeholders • Oversee Revenue Operations, including commercial processes, forecasting, reporting, CRM governance, and operational efficiency • Establish performance dashboards, business intelligence, and revenue analytics for executive decision-making • Partner with Finance, Marketing, Technology, and Operations to optimize commercial systems and workflows • Improve forecasting accuracy, operational visibility, sales effectiveness, and revenue predictability • Oversee Account Management and Customer Success to maximize satisfaction, retention, expansion, and lifetime value • Develop customer relationship and account growth strategies • Use customer feedback, performance metrics, and business insights to inform commercial strategy • Partner with Service Delivery to align customer expectations, operational execution, and client success • Advise executive leadership on revenue performance, commercial strategy, market opportunities, and organizational growth • Lead organizational transformation initiatives • Build, coach, and develop senior leaders across commercial functions • Represent the organization in executive meetings, board presentations, strategic planning sessions, client engagements, and industry events • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Maintain knowledge of commercial strategy, customer experience, market trends, revenue operations, and industry best practices through training and learning initiatives • Maintain a positive, professional attitude toward customers and colleagues • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree in Business Administration, Marketing, Finance, Management, or a related field required • Master's degree preferred • Minimum of fifteen (15) years of progressive leadership experience in sales, business development, revenue operations, account management, customer success, or related commercial functions • Minimum of seven (7) years of executive leadership experience leading multiple revenue-generating business functions • Proven experience developing and executing revenue growth strategies within a BPO, customer experience, technology, SaaS, or related services organization preferred • Demonstrated success leading large, geographically distributed, cross-functional organizations and senior leadership teams • Strong knowledge of revenue strategy, sales operations, forecasting, pipeline management, pricing, customer lifecycle management, and commercial performance metrics • Experience leading organizational transformation, operational optimization, and strategic growth initiatives • Strong financial acumen with experience managing budgets, revenue forecasting, profitability analysis, and executive business planning • Exceptional executive presence, communication, negotiation, stakeholder management, and executive influencing skills • Experience utilizing CRM platforms, business intelligence solutions, revenue analytics, and performance reporting tools • Strong analytical, strategic thinking, and executive decision-making skills • Ability to build strong partnerships with executive leadership, board members, clients, and strategic business partners • Commitment to operational excellence, customer success, innovation, continuous improvement, and sustainable business growth

🏖️ Benefits

• Equal Employment Opportunity protections against discrimination based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law

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