Director, Revenue Operations

🕒 September 29

🇺🇸 United States – Remote

💵 $140k - $150k / year

⏰ Full Time

🔴 Lead

💹 Revenue Operations

👻 Ghost score 3%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 45 days.
• Jobs at this company usually fill in 36 days.

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Trustwell

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

Food & Beverage • Healthcare • Logistics

Trustwell is a software and services company that provides compliance, traceability, label formulation, and quality management solutions for the food and supplement industries. Its Trustwell Connect platform (combining Genesis and FoodLogiQ products) offers SaaS tools for nutrition and recipe formulation, regulatory labeling, supplier compliance, supply-chain traceability, recall management, and an AI regulatory assistant (AskReg). Trustwell serves food manufacturers, retailers, restaurants, distributors, and supplement makers to help them meet regulatory requirements, accelerate product development, and improve supply chain transparency.

📋 Description

• Own Trustwell’s Revenue Operations strategy and function • Serve as a strategic partner to the Chief Revenue Officer and Executive Leadership Team • Evaluate the end-to-end revenue lifecycle, including lead management, opportunity management, pipeline creation, forecasting, territory and account management, customer expansion, and renewals • Conduct root-cause analysis of performance gaps and develop solutions • Design and implement scalable revenue processes, workflows, ownership, handoffs, SLAs, governance, and success metrics • Translate business requirements into technical solutions and system architecture • Own the integrity, architecture, governance, and optimization of Salesforce and related GTM systems • Identify and implement automation and technology-enabled productivity improvements • Partner with Revenue Enablement on training, documentation, change management, and field adoption • Establish reporting, dashboards, KPI scorecards, funnel analytics, pipeline reporting, forecasting insights, productivity metrics, and business reviews • Develop Board of Directors reporting and Board-ready revenue materials • Translate complex revenue data into executive and Board-level insights and recommendations • Establish data governance for executive and Board reporting • Own revenue data integrity and governance around definitions, stage criteria, attribution, account ownership, opportunity management, and forecasting • Lead pipeline and forecast analytics • Partner with Sales and Finance on annual planning, quota development, capacity planning, territory design, headcount planning, compensation analysis, and revenue forecasting • Partner with Marketing on lead lifecycle management, routing, attribution, funnel conversion, campaign effectiveness, and Marketing-to-Sales handoffs • Partner with Account Management and Customer Success on renewals, retention, churn risk, customer health, upsell, cross-sell, and expansion opportunities • Evaluate and optimize Trustwell’s revenue technology stack • Lead cross-functional Revenue Operations initiatives from problem identification through implementation, adoption, reporting, and continuous improvement • Build a culture centered on business partnership, accountability, urgency, data integrity, scalability, and continuous improvement • Establish team responsibilities, performance expectations, and development plans

🎯 Requirements

• 8+ years of progressive experience in Revenue Operations, Sales Operations, Business Operations, GTM Strategy, or related functions • 3+ years of leadership experience within Revenue Operations or Sales Operations • Proven success supporting and scaling B2B SaaS or recurring revenue organizations • Proven success supporting revenue organizations exceeding $50M ARR • Significant hands-on Salesforce experience required; Salesforce certifications preferred • Experience integrating and optimizing multiple GTM technologies and data sources • Experience within Food Manufacturing, Food Safety, Compliance, Supply Chain, ERP, WMS, PLM, QMS, or other enterprise software environments preferred • Bachelor’s degree required; MBA preferred • Proven ability to build and scale Revenue Operations functions within high-growth SaaS or recurring revenue organizations • Advanced knowledge of Salesforce architecture, administration, workflows, automation, reporting, dashboards, and data management • Strong understanding of Salesforce, Clari, Salesloft, ZoomInfo, LinkedIn Sales Navigator, and related GTM technologies • Deep understanding of the complete B2B SaaS revenue lifecycle • Advanced analytical capabilities and experience with executive and Board-level reporting • Experience designing and implementing scalable business processes across multiple revenue functions • Strong understanding of SaaS metrics, including ARR, bookings, pipeline coverage, conversion, velocity, win rate, retention, expansion, productivity, and attainment • Experience with forecasting, territory planning, quota setting, capacity modeling, and annual planning • Strong project and change management capabilities • Ability to balance strategic leadership with hands-on execution • Demonstrated ability to lead through influence across Sales, Marketing, Customer Success, Finance, Product, and Revenue Enablement • Ability to lead and directly manage Revenue Operations personnel

🏖️ Benefits

• Full healthcare benefits, including medical, dental, and vision • Supplemental benefits, including STD, LTD, HSA, 401k, etc. • Responsible Time Off (PTO) + Holiday Pay • Competitive Compensation + Bonus • Up to 10% annual bonus • Participation in the company’s equity program • Excellent culture and growth opportunities

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