Staff Customer Reliability Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $125k - $156.2k / year

⏰ Full Time

🔴 Lead

⛑ DevOps & Site Reliability Engineer (SRE)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Sysdig

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🔒 Cybersecurity

🏢 Enterprise

💰 $350M Series G on 2021-12

Cybersecurity • Cloud Security • Enterprise

Sysdig is a company that provides cloud and container security solutions. Their platform, Sysdig Secure, is designed to protect cloud-native applications by offering cloud workload protection, vulnerability management, and posture management. Sysdig focuses on real-time cloud security, detecting and responding to threats at cloud speed. The platform is a complete Cloud-Native Application Protection Platform (CNAPP) that prioritizes vulnerabilities, misconfigurations, and threats. Sysdig stands out for its runtime insights, allowing for near real-time alerting and efficient forensic investigations. They offer services across multi-cloud environments with a goal of safeguarding cloud credentials and preventing cyber threats.

📋 Description

• Act as the senior technical owner for complex, high-severity, and strategically important customer issues • Diagnose problems across cloud infrastructure, Kubernetes, Linux, networking, identity and access management, observability, integrations, and distributed systems • Establish and improve standards for troubleshooting, escalation quality, incident readiness, case ownership, and technical documentation • Build automation, diagnostics, runbooks, and operational mechanisms to reduce repeat escalations and improve time to resolution • Coach and mentor Customer Reliability Engineers through case reviews, incident retrospectives, technical training, and day-to-day guidance • Develop reusable technical content and enablement for Customer Reliability and Support organizations • Work with Escalation Management and account teams on high-touch customers and reliability risks • Participate in the CRE on-call rotation and provide technical leadership during critical incidents • Communicate with engineers, executives, customer technical teams, and other stakeholders • Sysdig helps organizations secure cloud innovation through cloud threat detection, runtime insights, and cloud security technologies

🎯 Requirements

• 7+ years experience in technical support, customer reliability engineering, site reliability engineering, solutions architecture, or a related production engineering discipline • Expert-level experience with Kubernetes and Linux in production environments • Hands-on experience troubleshooting and operating workloads across AWS, Azure, or GCP • Proficiency in at least one scripting or programming language, such as Python, Bash, or Go • Demonstrated experience leading complex incidents, technical escalations, problem management, or post-incident improvement efforts • Track record of converting customer problems into scalable improvements • Strong written and verbal communication skills • Experience working with enterprise customers in complex, hybrid-cloud, multi-cloud, regulated, or highly integrated environments • Ability to balance urgent customer needs with durable technical solutions and long-term reliability goals

🏖️ Benefits

• Extra days off to prioritize your well-being • 401(k) Retirement Savings Plan with a 3% company match • Maternity and Parental Leave • Mental health support for you and your family through the Modern Health app • Full health benefits package for you and your family • Flexible remote work arrangement

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume