Operations Manager, Client Success

🔥 18 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 9%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Talkspace

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

💼 Consulting

🏥 Healthcare

🛍️ eCommerce

Consulting • Healthcare • eCommerce

Talkspace is an online therapy platform that provides accessible mental health care through licensed therapists and psychiatric providers. Users can engage in therapy through text, audio, and video sessions, as well as receive medication management when needed. Talkspace aims to make therapy convenient and affordable by partnering with major insurance providers and offering various treatment options for individuals, couples, and teens dealing with a range of mental health issues.

📋 Description

• Partner with Client Success leadership to translate strategy into operational processes and workflows spanning Coaching and other client-facing programs, and lead their implementation across the team. • Own and continuously improve operational workflows, including scheduling and program delivery structures. • Own end-to-end reporting on client activation, engagement, retention, outcomes, and operational performance across all Client Success programs. • Use dashboards and analytics tools (e.g., Looker or Mixpanel) to monitor program and operational performance and give leadership real-time visibility, partnering with Product on build out as needed. • Analyze client and engagement data using Excel, Google Sheets, and existing dashboards to identify trends, risks, and opportunities, and drive operational or program improvements based on those insights. • Monitor client health indicators and proactively surface insights and risks to Client Success leadership to inform strategic decisions. • Build, document, and maintain Client Success processes and SOPs that reduce manual effort and increase consistency across the team. • Lead forecasting, capacity planning, and performance tracking through accurate data and reporting. • Help define scope, timelines, and ownership for cross-functional Client Success initiatives, and keep work on track. • Manage preparation and delivery of materials — including timelines and version control — for external review or approval processes required by client or partner agreements (e.g., payor audits, URAC/NCQA-related documentation, SOC 2 evidence requests). • Maintain documentation and status updates so stakeholders across Client Success and cross-functional partners have a clear, current view of progress. • Partner with Product, Analytics, Engineering, Finance, and Sales to align on data definitions, reporting needs, and operational priorities.

🎯 Requirements

• Bachelor's degree • 4+ years of experience in Operations, Analytics, Project Management, or a related role, with a track record of owning processes and projects independently. • Demonstrated experience working with dashboards and analytics tools (e.g., Looker, Tableau, Power BI) to monitor performance and communicate insights to leadership. • Strong attention to detail, sound judgment, and a genuine interest in process improvement. • Comfortable operating independently in a remote, fast-paced environment with shifting priorities. • Bonus: Experience in healthcare, digital health, behavioral health, or another regulated environment. • Bonus: Familiarity with SLAs, KPIs, or outcomes-based reporting in a payor or health plan context. • Bonus: Experience with CRM or coaching/engagement platforms.

🏖️ Benefits

• Comprehensive Medical, Dental and Vision plans • Pre-tax benefits: HSA/ FSA • 401k Retirement Savings Program with matching up to 4% • Voluntary benefits including disability, basic life or pet insurance, etc. • Monthly Wellness Stipend to promote mental and physical self-care • Flexible PTO and Remote First Environment • Regular team events, including Wellness Workshops and Team Building Events • Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!