Client Solutions Manager

Job not on LinkedIn

🔥 2 hours ago

🌵 Arizona, Connecticut, +4 more states – Remote

🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote

💵 $62k - $83.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Serve as client account and innovation lead • Translate business challenges and consumer pain points into AI, automation, analytics, and process improvement initiatives • Own the innovation pipeline, future-state roadmap, and continuous improvement strategy for the account • Build trusted relationships across client stakeholders • Understand client priorities, risks, and business objectives • Provide account management for the client portfolio, supporting brand-specific needs • Identify and develop AI, automation, and digital transformation opportunities • Manage innovation pipeline and business cases by leveraging client feedback and consumer pain points • Recommend future-state technology solutions and roadmaps • Support business reviews with innovation, insights, and transformation recommendations • Track critical-to-quality metrics and continuous improvement initiatives • Partner with Operations, IT, Reporting, Quality, and Product teams to execute improvements and priorities

🎯 Requirements

• 3+ years in Account Management, Client Success, Consulting, Digital Transformation, or Technology Solutions • 1+ years working with AI, automation, analytics, or CX technologies • Strong executive presence and client relationship skills • Experience building business cases and transformation roadmaps • Ability to translate technical capabilities into business value • Experience leading cross-functional initiatives and managing project portfolios • Strong analytical and storytelling skills • Comfortable presenting to senior client stakeholders • Preferred: Contact Center / CX industry experience • Preferred: AI solutions, including Agent Assist, GenAI, Knowledge Management, and Analytics • Preferred: VOC and customer journey improvement programs • Preferred: SaaS or technology consulting background • Preferred: Change management and innovation program leadership • Process Excellence • Collaboration • Communication • Emotional Intelligence • Open-Mindedness • Critical Thinking • Solution Orientation • Entrepreneurship • AI Proficiency • Data Literacy

🏖️ Benefits

• Comprehensive health benefits, which may include medical, vision, and dental • Employment Assistance Programs • Health and personal time off (HPT) • Leave programs as eligible • Competitive 401(K) plans • Life insurance • Supplemental medical coverage • Critical care insurance • Pet insurance • FSA plans • Retailer discounts • Career advancement opportunities • Inclusive and diverse workplace culture • Support for active-duty service members, veterans, and military families • Reasonable accommodation during the application process