Employee Relations Specialist, Tier 2

Job not on LinkedIn

🔥 21 minutes ago

🌵 Arizona, Connecticut, +4 more states – Remote

🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Demonstrate understanding of company policy, culture, values, and Federal and state laws and regulations • Make recommendations about resolving sophisticated and unique employment-related issues • Conduct timely, objective, and thorough internal investigations, including harassment, discrimination, and retaliation allegations • Prepare required investigation documentation • Resolve assigned cases within appropriate SLAs while providing the best possible employee experience • Act as a trusted adviser and subject matter authority on workplace investigations, performance concerns, conflict resolution, and critical exit matters • Coach the Employee Relations Team on critical work-related concerns • Draft investigation-related documents, including leader/HRBP talking points, written warnings, case executive summaries, and other documents • Promote understanding of company policy and employment laws through coaching and training • Act as a leader and sounding board for Employee Relations Specialists, Tier I • Assist with Employee Relations projects and employee-experience consultations as needed

🎯 Requirements

• Bachelor’s degree in business or HR-related field preferred • 3+ years of experience working in Human Resources, preferably with an emphasis on Employee Relations • Proven ability to conduct workplace investigations preferred • Experience leading multiple, concurrent, high-priority employee relations activities • Ability to provide clear guidance and timely, consistent execution • Ability to review concerns holistically, anticipate potential issues, and diagnose root causes through active listening and conscientious inquiry • Ability to partner with appropriate teams to drive resolution • Effective documentation of case notes, investigation summaries, and correspondence • Ability to work autonomously and as part of a team • Ability to develop strong professional relationships with peers, managers, executives, and cross-functional teams • Excellent verbal and written communication skills • Solid understanding of and ability to communicate about Federal, state, and local regulations • Knowledge of ADA, FMLA, and Leave of Absence procedures • Ability to do business with an absolute commitment to TP USA Values

🏖️ Benefits

• Medical, vision, and dental health benefits for eligible team members and families • Employment Assistance Programs • Health and personal time off (HPT) • Leave programs as eligible • Competitive 401(k) plans • Life insurance • Supplemental medical coverage • Critical care insurance • Pet insurance • FSA plans • Retailer discounts • Career advancement opportunities • Inclusive and diverse workplace culture • Support for active-duty service members, veterans, and military families • Reasonable accommodation during the application process

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