Senior Employee Experience Technical Program Lead

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $112.8k - $188k / year

⏰ Full Time

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Own the enterprise listening intake and consultation process for employee surveys and listening activities • Coordinate listening activities with stakeholders, aligning timing, audience, and business objectives • Maintain visibility into listening activities across HR and other functions • Facilitate review processes to promote alignment, reduce duplication, and manage employee survey fatigue • Maintain and communicate the enterprise listening calendar and key milestones • Serve as program owner for enterprise employee listening surveys and initiatives • Coordinate delivery across Employee Listening & People Science team members and matrix partners • Support planning, readiness reviews, launch coordination, and post-survey follow-up • Monitor execution milestones and identify risks, dependencies, and delivery improvements • Ensure accurate survey content loading, survey design configuration, and employee data for administration • Troubleshoot technical issues with the HR Strategic Technology team and HR IT • Advise HR partners on survey planning, platform capabilities, employee experience, and listening best practices • Develop tools, resources, templates, and guidance materials • Maintain accessible listening resources, guidance, and communications on internal platforms and intranet resources • Coordinate survey content, participant communications, translation, and multilingual survey readiness • Maintain listening program configurations and coordinate user access, permissions, and licensing • Validate survey content, organizational structures, and program setup • Partner with internal experts and vendors for successful launches • Identify process simplification, efficiency, user experience, and listening innovation opportunities • Stay informed on employee listening trends, technology advancements, and leading practices

🎯 Requirements

• Minimum of 7 years of experience in employee listening delivery, technical program ownership, survey research, workforce feedback, or a related field • Experience coordinating complex, cross-functional initiatives involving multiple stakeholders • Experience supporting employee surveys, listening programs, research initiatives, or workforce feedback activities • Experience leading highly visible governance processes • Strong stakeholder management and relationship-building experience • Experience working in large, matrixed organizations preferred • Experience with employee listening platforms, survey configuration, user access, licensing, or reporting resources • Experience coordinating global or multilingual survey programs and partnering with technology teams or external vendors • If working at home occasionally or permanently, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence