Systems Engineer

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Thrive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🔒 Cybersecurity

💼 Consulting

Cybersecurity • Consulting

Thrive is a B2B technology services firm that provides managed IT, cloud, and cybersecurity solutions for mid-market and enterprise clients. Its offerings include managed detection and response (MDR), EDR/NDR, vulnerability management, autonomous penetration testing, patching, managed firewalls, dark web monitoring, email/DNS security, security awareness training, incident response and remediation, and specialized security for Microsoft 365 and Azure. Thrive also delivers managed cloud services, disaster recovery, colocation, ServiceNow-based ITSM (TransformIT), managed network services, vCISO/vCIO advisory, and compliance support for standards such as HIPAA, GLBA, CMMC, GDPR and others. The company targets industries including financial services, healthcare, government, education, life sciences, and professional services, positioning itself as a consultancy and managed services provider that combines security, cloud, and digital transformation capabilities.

📋 Description

• Provide first-contact remote technical support for network, server, and end-user systems. • Accurately create and update support tickets and coordinate communication with engineers. • Interact regularly with end-users across diverse computing environments. • Communicate technical issues to both technical and non-technical audiences. • Deliver world-class support while developing a strong understanding of Thrive products and their integration into client environments. • Follow Thrive's established best practices for task management and set client expectations.

🎯 Requirements

• 2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred. • Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms. • Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration. • Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals. • Basic networking knowledge, including TCP/IP, DNS, and DHCP. • Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users. • Excellent written and verbal communication, documentation, and time-management skills. • Ability to work independently and collaboratively in a team environment. • Availability to work after hours or participate in on-call rotations as required. • Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required. • Preferred Certifications: CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals (MS-900), ITIL Foundation (v4).