Client Solutions Manager

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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This company has sponsored H1B visas in the past.

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Togetherwork

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Togetherwork is a company that provides mission-critical software and payment solutions designed to unlock the true potential of communities. Its offerings include group management technologies, member engagement tools, and financial enablement functions that simplify operations and enhance communication and financial processes. Togetherwork serves a wide range of sectors such as associations, membership organizations, education, youth programs, studios, pet-care, camps, and more. The company's comprehensive management software and online platforms are designed to streamline operations, increase efficiency, and build stronger connections within various organizations.

📋 Description

• Serve as the primary point of contact for nonprofit clients throughout the project lifecycle • Lead software implementations, system integrations, and technical consulting engagements • Collaborate with external partners, including design agencies, CRM consultants, and ESP vendors • Translate business needs into technical requirements, timelines, and documentation • Guide clients through strategic decisions • Coordinate developers and producers to ensure timely, high-quality project delivery • Monitor project scope, budget, and deliverables against Statements of Work • Provide proactive day-to-day support and training to drive client satisfaction and product adoption • Track and log billable time in 15-minute increments across projects and support work • Use approved AI tools, automation, and data dashboards for solution analysis, planning, documentation, risk identification, and delivery recommendations • Share feedback and adopt evolving AI-enabled delivery practices and solution standards

🎯 Requirements

• Experience working in or with nonprofit organizations • Familiarity with fundraising, digital marketing, and advocacy strategies • Strong project management skills with the ability to juggle multiple client engagements • Technical fluency with CMS, enterprise CRM, ESPs, and fundraising tools • Experience with Salesforce, especially NPSP or Nonprofit Cloud • Hands-on experience with Jira and Monday.com • Proficiency with Microsoft 365, including Outlook, Teams, and Excel • Excellent communication, documentation, and problem-solving skills • Exceptional attention to detail and accuracy • Demonstrated discipline in tracking and billing time accurately in 15-minute increments • Enthusiasm for project leadership and hands-on client support • Experience managing software implementation projects across the full SDLC • Self-motivated and disciplined in a remote work environment • Hands-on experience with Drupal or other CMS platforms (bonus) • Salesforce administration or configuration experience (bonus)

🏖️ Benefits

• Medical, dental, and vision insurance options • 100% Employer paid short/long term disability • 100% employer-paid Basic Life and AD&D insurance • 401(k) retirement plan with a 100% company match up to 4% • Flexible paid personal/vacation time built on mutual trust and accountability • 10 sick days annually • 10 company paid holidays • 12 weeks paid parental leave • Discretionary bonuses • Long term incentives • Flexible paid vacation/personal time policy • 6 weeks paid parental leave

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