Director, Partnerships Operations

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Toptal

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

📣 Marketing

🎯 Recruiter

💰 Seed Round on 2012-06

Consulting • Marketing • Recruitment

Toptal is an exclusive network of the top freelance software developers, designers, marketing experts, finance experts, product managers, and project managers in the world. The company provides businesses with access to highly skilled professionals to tackle their most important projects. Toptal's offerings allow companies to quickly and flexibly hire top talent for various roles, including developers, designers, and finance experts, among others. These professionals are rigorously tested and vetted to ensure high quality and an excellent trial-to-hire success rate of 98%. With a global presence and a focus on embracing advanced skills such as blockchain and AI, Toptal is leading the future of on-demand work. Companies rely on Toptal for high-skilled freelance talent across various sectors, ensuring they can build amazing teams rapidly and efficiently as per their project needs.

📋 Description

• Lead and execute strategic initiatives to grow Toptal’s Services business • Develop Toptal’s Partnerships strategy and operating model alongside a Partnerships leader • Support new business opportunities and ad-hoc projects with Services Leadership • Operationalize partnerships from identification and onboarding through contracting, enablement, marketplace listing, launch, tier progression, and ongoing reviews • Own partner onboarding and administration, including registrations, applications, data collection, documentation, certifications, training requirements, and portal management • Build and manage operating infrastructure for Toptal’s expanding marketplace ecosystem • Coordinate dependencies across Practice Leaders, GTM/Sales, Legal, Finance, and other teams • Track partner requirements, certifications, benefits, commitments, and tier progression • Coordinate sales enablement, listings, co-sell processes, and internal adoption • Establish and run the partnerships steering committee, tracking pipeline, status, blockers, milestones, owners, and next steps across 40+ relationships • Develop repeatable workflows, documentation, tracking, and systems to scale partnership operations • Report to the Head of Customer Operations and work cross-functionally with Services Leadership, Sales, Talent Operations, Analytics, Product, and Finance Operations

🎯 Requirements

• Bachelor’s degree is required • 8+ years of experience in partnerships operations, business operations, professional services, sales operations, process improvement, or a related role • Partnerships strategy and program management experience is required • Experience managing strategic projects and day-to-day operations in a fast-paced, high-growth environment • High degree of ownership and willingness to operate strategically and executionally • Strong stakeholder management and cross-functional collaboration skills • Excellent communication and problem-solving abilities • Proficiency with Salesforce, Tableau, Claude, Gemini, Slack, and Google Suite (Sheets, Docs, BigQuery) • Outstanding written and verbal communication skills • Ability to work in a fast-paced, rapidly growing company and manage varied challenges, deadlines, and contacts • World-class individual contributor mindset • Regularly and reliably attend scheduled virtual team meetings on camera • Work independently with minimal supervision • Use required digital collaboration tools • Prioritize and self-manage workflows and deadlines • Must be authorized to work in the US at the time of hire • Resumes and communication must be submitted in English • No visa sponsorship or assistance is offered

🏖️ Benefits

• Discretionary bonus eligibility • 401(k) retirement plan • Medical, dental, and vision health insurance plans • Basic life insurance coverage • Short-term and long-term disability coverage • Flexible spending accounts • Dependent care accounts • Health savings accounts • Telehealth virtual doctors • Employee assistance program • Flexible paid time off