Account Specialist Manager

🕒 August 27

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Trademark Plastics Corporation

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1977

🏭 Manufacturing

📦 Logistics

🛒 Retail

Manufacturing • Logistics • Retail

Trademark Plastics Corporation is a company that appears to manufacture and/or sell plastic home products. The brief source text ("Home Products Sales Contact") suggests the firm focuses on household plastic goods and maintains sales and contact channels for customers or business partners. It likely serves retail customers and possibly supplies retailers or other businesses in the home goods space.

📋 Description

• Lead, coach, train, and develop the Account Specialist team • Establish standards for customer communication, order management, follow-up, documentation, issue escalation, and service quality • Oversee customer inquiries, order changes, complaints, escalations, and customer-impacting issues • Monitor open orders, past-due orders, fulfillment concerns, inventory availability, transportation delays, and other exceptions affecting customer commitments • Partner with Sales, Operations, Logistics, Warehouse, Purchasing, Finance, and other departments to resolve issues and improve handoffs • Identify recurring issues, process gaps, service failures, and root causes; lead corrective actions and long-term improvements • Develop and use KPIs, dashboards, reporting tools, and performance reviews to evaluate team effectiveness • Promote process standardization, documentation, cross-training, backup coverage, technology adoption, automation, and business continuity • Support a customer-focused culture emphasizing proactive communication, ownership, accuracy, and follow-through

🎯 Requirements

• Experience leading, coaching, training, or managing a customer service, account management, order management, or customer operations team • Strong understanding of order-to-delivery processes, customer service expectations, and cross-functional business operations • Proven ability to manage escalations, resolve issues, communicate professionally, and maintain accountability across teams • Strong organizational, analytical, and problem-solving skills with excellent attention to detail • Ability to manage multiple priorities, deadlines, customer requirements, and operational challenges in a fast-paced environment • Experience using NetSuite, order-management systems, reporting tools, dashboards, productivity applications, and business technology • Strong written and verbal communication skills, with the ability to work effectively with customers, employees, sales teams, and internal departments • A continuous-improvement mindset with the ability to identify better ways to work, reduce errors, improve visibility, and strengthen the customer experience • Experience in manufacturing, distribution, logistics, warehouse, supply chain, inventory management, or plastics-related industries preferred • Experience developing KPIs, dashboards, reports, standard operating procedures, training materials, or process controls preferred • Familiarity with Salesforce, workflow automation, AI tools, or technology-enabled process improvement preferred • Bachelor’s degree in business administration, management, supply chain, operations, or a related field preferred • Relevant professional certifications are a plus • Ability to maintain a professional remote work environment • Ability to communicate effectively by phone, email, and video • Ability to use company systems and technology reliably

🏖️ Benefits

• Remote position • Occasional travel may be required to support customers, employees, company locations, meetings, training, or other business needs