Associate Engineer, Product Support

🕒 November 13, 2025

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $70k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷🏻‍♀️ Engineer

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Trinity Life Sciences

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

🧬 Biotechnology

💊 Pharmaceuticals

☁️ SaaS

Biotechnology • Pharmaceuticals • SaaS

Trinity Life Sciences is a commercialization partner for life sciences companies that combines domain expertise, data and analytics, and AI-driven software to support product planning, launch, brand optimization, market access, HEOR, real-world evidence, and customer engagement. The company offers consulting services across commercialization stages (pipeline, pre-commercial, and launch), plus a technology platform (TrinityEDGE™, AI and data products) and insights services to help biotech, medtech, and pharmaceutical clients make data-driven decisions and accelerate market success.

📋 Description

• Monitor production systems to ensure uptime and performance • Respond to alerts and troubleshoot issues under guidance from senior team members • Document incidents and resolutions for future reference • Assist in coordinating and executing production releases • Validate deployments and ensure proper rollback procedures are in place • Collaborate with development and QA teams to ensure release readiness • Contribute to improving system monitoring and alerting tools • Support implementation of new dashboards and metrics • Assist in automating routine support tasks and deployment processes • Learn and apply DevOps tools and practices (e.g., Git, Jenkins, Docker) • Write and optimize basic SQL queries for data validation and troubleshooting • Support database maintenance and performance tuning under supervision • Participate in on-call rotation to provide after-hours support for critical issues • Escalate incidents appropriately and ensure timely resolution • Work closely with DevOps, engineering, and analytics teams to resolve issues • Communicate production status and incident updates to stakeholders • Participate in team meetings and contribute to operational planning.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field • 1–2 years of experience in production support, technical operations, or DevOps • Basic proficiency in SQL and scripting (e.g., Python, PowerShell) • Exposure to cloud platforms (preferably Azure) and ETL workflows • Familiarity with DevOps tools and concepts is a plus • Strong problem-solving skills and eagerness to learn • Excellent communication and teamwork abilities • Willingness to participate in on-call rotations.

🏖️ Benefits

• Annual discretionary performance bonus